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My Neighbour's Renovation Caused My Ceiling To Have Watermark

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Not sure if this is the right place to voice this out but i need some advise.

Background : My neighbour's contractor came by to inform that there will be hacking done. He request to enter the house to see my ceiling condition before hacking starts. My mum refuse to open door. Last week hacking started and over the weekend we spotted watermarks on the kitchen ceiling.

I called the contractor and inform him of the situation. He claim that it could be a prexisting condition as my mum did not open the door and he is not able to access the situation. Anyway he agreed to come down and take a look.

Now my question is

Can the contractor escape responsiblity like this? Is it a rule that my mum need to open the door?

Who can I complain to if the contractor refuse to do anything? HDB?

The contractor also claim that we are not allow to do plastering on ceiling. Is it true? He claim that if ceiling plastering crack due to hacking is it not his problem coz we are not allow to plaster the ceiling.

Thanks alot in advance.


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