Reputable Company but very bad aftersales service

[queenie888 0]

We have engaged a reputable Contractor, Pavixxxx Creatixx (been in the reno market for more than 10 years) and also a HDB approved Company.

The renovation was done with no major issues, everything went through smoothly until after we moved in:-

The floating shelf in the children's bedroom has not been secured properly, the study desk drawer dropped when opened, shoe cabinet has cracked without known reasons.

i have been sending the boss messages on these issues but she simply ignore. Under our signed agreement, the carpentry works has a 2 years warranty with on site service.

anyone can advise on this? thanks!

below was the conversation on 12 Jun 18. almost 2 weeks and still no news from the boss.. totally give up on her.

 

 

Edited June 29, 2018 by queenie888