Just want to share my experience with using Movers 101 not too long ago...
Generally the shifting guys have done their job in shifting the designated items. However, I do not feel too good about their customer service. Movers 101 is run by Albert & his wife Pearly. Their practice is to collect money at the end of each job.
I've requested a receipt to be given to me as evidence of payment. As on the shifting day the guys doing the shifting does not carry any receipt book, I was told Pearly would issue me an invoice/receipt thereafter (by mailing to my address), within the next few days.
I did not receive any letter after more than a week. Called Pearly and she mentioned the letter was mailed out very soon after the shifting. Ok, maybe the mail was lost along the way. Thus I emailed them to ask a copy of the receipt to be emailed to me.
Pearly replied the email with an invoice attachment. It states details like price, locations of shifting, but did not state what I want (i.e. they have received the payment). [Per what I understand very much later from Albert, this is their practice - they merely issue an invoice, they do not issue receipts or specifiically say that they have received the money. They make sure they collect money at the end of each job].
Thus I replied an email asking them to confirm (via a simple reply) that they have received the money. There was no reply from Pearly despite sending my email 3 times on 3 separate days (I have put a read receipt in the email thus I know all emails have been read). Intermittently I called her to ask her to reply my email. Once she said she did not receive my email and say she'll check (But there are read receipts for my emails). Another day when I called she said she can't talk to me because she is busy. Despite promising to call me back, she didn't. I messaged her to call me back but there is no call-backs. Subsequent calls to her receive no pick-ups.
As mentioned earlier, this company does not issue a receipt. But what I don't understand is how come she does not want to just give a simple email reply to say "Yes" (i.e. they have received the money). Or at least she would have called me to explain their way of doing things (i.e. the invoice would suffice). Her response before and after the shifting was totally different.
I do not blame them for not issuing me a receipt, nor think that merely issuing an invoice (instead of a receipt) as confirmation of payment, is wrong. But at least a proactive reply/call to explian their way of doing things would help - rather than keeping the customer in the dark by not responding to his/her emails/messages. I wouldn't have known their practice until I called Albert, who then explained.
This area of customer service is apparently lacking in Movers 101 and needs improvement.