Just want to share my bad experience with St Louis at Furniture Mall.
We bought sofa set ard 2k nov 07. Found some defect at delivery. The delivery guy seemed professional. He took photo and reported to the office and said we could get replacement. We did not get our replacement bcos shipment delay till CNY. There was no follow up till I called after CNY and was told "model discontinued".
After some ding-dong and nego, they offered to discount $200. We felt unjustified and asked for higher compensation or exchange for a same value model. The sales staff and manager were ok, it is the boss's attitude. I asked to escalate to the boss, she refused to talk to me.
So, we brought the matter to CASE. She simply ignored CASE's letter. With CASE's advise, we brought the the case to small case tribunal. We went down for consultation and the lady still refused to admit it the co's fault - quoting statement that she could not find the invoice, only receive CASE letter few days ago....etc. St Louis is simply not interested in resolving the problem.
I would say if the goods turned out fine, you would say their service is good - so would I. When quality is in question, you will see the TRUE COLOUR!
Please guys and gals, my strong advise - don't go there!
I am really upset and should not consulted more b4 we purchased.
