Hired Zhi Seng thru. their boss, Johnson last yr. Initial impressions quite good, Johnson definitely knows his stuff and his quotation was lower than Tau, A&D as well as another ID firm.
Scope of work included wall hacking, carpentry work, electrical works and repainting.
Workmanship - Average but still acceptable. To be fair, my friends in the industry tell me that it's quite difficult to expect a high level in Singapore, all u can hope for is that the contractor is prompt in rectifying problems.
Work Attitude - Below Average. The carpenters in particular can be quite difficult, young workers from China who have poor attitudes. The painting and plastering workers r okay. Johnson was often not onsite to supervise.
Communication - If u're not conversant in mandarin then you may have problems. Johnson doesn't speak English well although he has an employee by the same name who speaks English relatively well. In terms of follow-up, u gotta call the boss, Johnson directly to tell him about any problems and be very insistent, don't bother communicating through the workers.
Timeliness - Poor. Johnson can be very disorganized, he missed the promised deadline by over 1 month. Mine is a condo unit so can't work after 7pm but his workers often only came in only after 2pm so can't really do much work. Johnson also forgot to order certain items delaying the completion.
Overall Experience - Below Average. At the end of the day, hiring Zhi Seng will get the job done (average but acceptable quality) at a low cost but u gotta be prepared for delays and lots of calls to the boss, Johnson. They r not dishonest, just disorganized.
