We have signed up a package with Space Inspiration in one of the EXPO fairs previously, cos we thought we can "click" with the ID, afterwhich we read about the horrendous experiences other forummers had...I wish to share my experience here too, and hope to seek advice...
Our first meet up after the EXPO - ID brought us to their office to discuss the general items like theme/design, carpentry needed etc...After we realise that what we wanted was not what he presented to us, we told him that we wish to exclude some items like L-box and feature wall, but wish to add in additional carpentry items around the house. ID said "OK" and says he will draw up a proposed plan in 3D drawing for our next meet up 1 month later.
2nd meet up - The 3D drawings he showed us are TOTALLY wrong. It did NOT portray anything of what we had discussed during the 1st meeting. And he explained that because our package is the "standard" package, he can only submit the 3D drawing request based on our package. We became a little irritated...and he said we have to sign a more customised package, with omission items and variable items if we want to obtain the "correct" 3D drawing. We did that, and repeated the WHOLE thing on what we want/don't want.
The carpentry works were not cheap. And we mentioned again that we do not want the L-box and feature wall. But ID keep insisting us to take the feature wall, saying that without the feature wall, our house will not be pretty, and he will also get scolding from his boss (what the heck??)...So we said, ok, just include it in the 3D drawing first then we will consider again after we see how the effects turn out. We also communicated on the colours and looks we wanted for paint and cupboards.
3rd meet up - it was 6 weeks after the previous meet up, with ID saying they were very busy so no time...The 3D drawings looked more "decent" now, at least with items we wanted. BUT, colours were not to our liking, and some of the items we had discussed were not included in the drawings or were wrong. We weren't very pleased. Then we realised he missed out 2 drawings, 1 on MBR cabinets and 1 on study room writing tables+cabinets.
Upon being asked why are the 2 drawings not out, he gave an excuse that the person who drew the drawing had forgotten to print it out for him, and he will email it to us 2 days later. And NO MORE news from him thereafter until 4 weeks later. And he only emailed us the MRB drawing (study room drawing unheard of anymore), with wrong colours AGAIN!!!
We are very disappointed with them. They don't pay attention to what we want or need, keep insist us to take items that we did not wish to have, and gave us wrong or no drawings so far. We have decided to drop them and forfeit our deposit of $500, because we have simply lost our trust in them. They can't even deliver such simple promises, I am very sceptical about how they can manage our renovation works in future...
Is there anyone out there who cancel their package with them as well? Are there any other costs which we have to pay? I've heard that some companies require 15%-20% of the total costs to be paid if to cancel package. Is it true? We are worried about this. Can anyone advise?
