JiaHao

Hi All, I would like to inform everyone NOT TO GO to ALLBEST for purchasing of Aircon. Their services are so poor and worst of all the workers are all very unfriendly including the receptionist(who doesn't know a single thing about aircon). I purchased my Aircon units (3 of them) from ALLBEST 1 and a half years ago when I renovated my apartment with *** Interior Design(which is another company which is highly not recommended but that is a whole different story which I will write later), even though I had chosen a different company for purchasing the Aircon which I visited in IMM. *** Interior told me that they always work with ALLBEST and assured me that it is a good company(which obviously they draw a commission from for referring customers over). So I gave in to that since I wanted everything to go smoothly...However today, I just had my 2 Aircon units fixed because both of them stop working only after 1.5years since installation!!!! Before I go on warning everyone and sounding like a person who keeps complaining, I would like to praise Siat Air Engineering Works who did the repair for me today. This small company is really efficient and the receptionist knows her job well because she was able to identify the problems when I first called for help! One of the senior staff called Chee Wee came and was able to identify the issue immediately and made an appointment to come back within 3days for repair(since it is a huge work as ALL BEST had done a bad installation). They just left my place, all their staffs are really friendly and efficient and they know their job well. They cleaned up my place, wiping the floor throughly with a cloth before they left, making sure that everything is back to it's original state. I mentioned this because I was quite shocked that I can get such services in SINGAPORE after what I have experienced with ALL BEST. Ok so here's the problems with ALL BEST. My SHARP Aircon unit in my living room stopped running a week ago. I found out that the electricity was cut off on the circuit board, so obviously there's a short circuit with the aircon. After Siat Air Engineering came down, they discovered that the electricity cable that ALL BEST had installed was too thin since this unit is a much bigger capacity unit as compared to the ones in the bedrooms, in addition, the cables were not in one continuous length but instead joined by 2 pieces of wire at some point because they cut it too short initially. So as a result, the electricity cable was burned!! The headache was to change the cables as all my electricity cables are concealed in the false ceiling so they had to cut holes in several sections to do the re-cabling. Fortunately Siat Air had done a great job within 3hours and everything is back in order. So obviously ALL BEST tried to install a cheaper cable thinking that they can get away with it since warranty only covers a year right. Well they might have gotten away with that but I'm definitely not going back to them and will warm all my friends not to go to them as well. Well this is one of the problem with ALL BEST, another was 8 months ago(when my aircon was still under warranty), I discovered water leaking above the false ceiling in my guest toilet. It came from the Aircon pipes which is running above the false ceiling to my bedroom. So by the time ALL BEST took their time to come down and take a look, my false ceiling was already destroyed by the moisture!! So what caused this water leaking was that ALL BEST had installed smaller water pipes than necessary. BUT ALL BEST refused to admit it was their fault and continued to say that since it was still under warranty, they will change the pipes to a bigger diameter one for me free of charge, making it sound like they were doing me a favour!!! So ridiculous!!! Obviously they have to do that since they were the ones who did a bad installation initially. However, in order to change the pipes, they have to cut open the false ceiling, BUT ALL BEST claimed that was not their problem and they simply refused to fix back the false ceiling after opening them. Insane! So despite threatening to sue them, and they simply did not care at all, I just gave in and arranged to have the ceiling fixed by my own contractor since it wasn't worth the while to sue them over a false ceiling (and they obviously figured that out hence didn't give a sh*t). Ok, that's all I have to say, I'm glad that my aircon are all back to working condition and I simply would like to warn and share my bad experiences with everyone so that everyone can make a wise decision when it comes to purchasing aircons from reliable companies. JiaHao