Xman31

Dear all, I am a newbie in buying furniture as both myself and my wife-to-be are looking for furnishings for our new house coming in Mar-10. I must say so far buying furniture here is not quite an easy task, as we started off buying a Simmons lakeview bed mattress at vivo on 23 dec for 2.3k after all rebates and discounts. This never comes easy as our unprofessional experience comes from King Koll at vivo-city with this sales person called Johnnie. He is so friendly and helpful during our first visit at Vivo promoting a pillow storage bedframe ~1.6k and mattress ~2.5k with a 5% singtel discount. He even urge us to come back on 22-23 Dec at Vivo as there is a store wide 12% rebate for citibank card. Also he mentioned to me that he is very confident to be able to work out a further discount of 10% off the initial 5% singtel discount. We were so impressed and decided to come back again. At the same time we were considering Simmons mattress next to it which is more comfortable after trying and sales person called Kelvin also sound very sincere. A day later, King Koll's Johnnie called me on the phone and confirmed that he can actually give an additional 28% for the bedframe and mattress. This work out to be 1.6k and 2.5k less 5% singtel less 28% + 12% Tangs rebate = ~1.1k bedframe and 1.7k mattress respectively. I was excited and wrote down the prices on my notebook. We then decided that we will go for the Simmons mattress and Kingkoll frame and drop by Vivo on 23 dec. Apparently we talked to Simmons mattress Salesperson Kelvin first, and he managed to squeeze in additional 5% more on top of all discounts Tang have. At the same time, I talked to Kingkoll Johnnie and ask him to reconfirm the price he called me. Knowing that we are more or less confirm on the Simmons mattress, he is no longer as friendly as before and quoted a price without any discount. I was shocked as I asked him to double confirmed. Then he mentioned yes, that is the price he quoted. My tone started to turn harsh as I told him that I had jotted down his discounted price over phone and in order not to waste my time, pls for one last time tell me what is the final price. He face started to turn guilty after my angry tone, and began to make call to his manager and eventually telling me only 10% instead of the 28% discount he can give. He then say he make a mistake earlier and the 28% discount is only for the mattress. I feel cheated and decided not to buy from him anymore. Nevertheless, Simmons mattress damage ~ 2.3k for Beautyrest Lakeview mattress which is very reasonable and comfortable I must say from the show piece. Conclusion: What a friendly mask but dishonest face!