upsetcustomer

Hi, Careful with this Navinzi sofa shop, promise good 5 year warranty for you but service very bad. Just bought a newest design sofa from them mid last year, when was delivered found the sofa softer than what i had felt it should be in the show room, so call them immediately, but the manager denial it is a problem, so nothing is done. In Jan this year, found out the leather at the front of the seat of this sofa set had dis-coloured , so call them up but no reponse until I called the third time. Until now problem is not solve, and was told they will charge me for the transportation for any warranty claim made, which will amount up to more than a hundred of dollars. so think thrice before you make any purchase!!!!!