They not only have poor customer service. Their after sale service is worse. I bought my sinks, tap mixers, oven and a coffee machine from them. When my plumber tried to install the mixers, they opened the box to find that some parts were rusty...i immediately contacted Teka and I had **** from them before it was exchanged. I had problem with my coffee machine few weeks ago and called for service. Their technician turned up a week later to tell me that we have change the 'programming' of the machine. Although we do not even know how to change the setting since we only have the machine for a few months, I asked him what has been changed so that we will be more careful the next time. He told me he doesn't know what has been change, but something has been change which prompted the need to reset. I asked him if he could teach me how to reset should we face similar problems in future and his reply "he cannot teach me how to do his job". Before I could finish talking to him, he rushed off saying his car is blocking another vehicle and got to go. Ask me to call again if I encounter the same problem. This is the biggest mistake I have made when renovating our house....and this is the brand I have written off forever.
