Like many in this forum, i too would like to share my experience with Urban Design. 2 words "tiring & trying". It's been nearly 4mths since engaging their service to renovate my 3 rm re-sale unit & things have been slow moving. As i'm still in the midst of sorting out the various kinks hence will be witholding the name of the id which i've been assigned to. In the initial month after signing the contract, discussion was smooth flowing. Things somehow progressed in a downward spiral especially after how i was still undecided about the layout - just to clarify, am a newbie in the renovation process & was receptive to suggestions but did emphasised to my id that i did not want a 'recycled layout' (i.e. re-using a standard drawing template just because its only a 3 rm HDB). problems encountered: 1) tiling: when the day came to choosing the desired tiles (floor/wall), we were left to figure out for ourselves which color scheme/pattern would best fit our proposed layout...while our ID was busy attending to the needs of another couple (yes we had a clash of appts on that day - lucky us!). To date, we're still awaiting replacement of cracked tiles & raw finishing along the edges of tiles - concerns which were raised nearly 3 mths ago. 2) 3D drawings: it takes forever just to have a set of 'stadard drawings', my conclusion; business at Urban Design must be brisk with 3D drawings constantly in demand OR they're simply short-staffed of qualified artist(s). It was rather frustrating when we had to constantly chased up on drawings even if its just for a small are like the living room. Alterations were another added frustration - in all, due to the lack of reliable drawings in the initial stage, think it took nearly 2.5 mths before my partner & I 'compromised' on how best to proceed just to have things moving forward. 3) Gate/Wooden door: not sure if this is the usual procedure, but our poor home was left bare-naked open after they hacked out the existing gate/maindoor. Initially we thought perhaps it was to facilitate the debris removal/plastering/tiling work & we were hoping a temporary door would be affixed in the meantime. Although house is bare, we felt rather 'insecure' that anyone could enter the unit freely considering its corridor facing on a common shared lift lobby. We voiced our concerns thrice but situation remained the same for nearly another 1.5 mths. Gate was finally fixed this wk...at last~ 4)Flooring: we were charged a nominal fee for requesting use of congrugated cardboard to protect finishings & flooring. However it was only used once - currently flooring of the entire unit is left unprotected which materials / metal fixtures strewn all over. Have voiced my concerns that no way would i accept a handover in the event my floor is badly damaged - we shall wait & see. 5)paint work / false ceiling: again hiccups encountered with incorrect colors & size of false ceiling even though we went through details a few times 6) Lights / Aircon installation: somewhat disappointed our ID failed to turn up in person despite promising to do so. As a result poor hubby had to sacrifice half a day's leave just to deal with the mess...another work-in-progress. Shall share further in the weeks to come ~ can't wait for additional challenges ahead, would be thankful if my ID adheres to his meetings as promised!