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ngsp

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About ngsp

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  1. Dear all, I want to put the record straight that I 'hijacked' this tread because I was facing some problems with my sofa delivery initially, as stated in my 1st post, & chanced upon this tread while searching for "Senseart' in this forum. I am a genuine customer of Senseart & PMB & wanted to share my personal experience with them so that others can benefit in the future. (To patronise them or not is your personal choice, but I believe the sharing of our experiences will help us to make wiser decision) I did not reply after my last post as I am happy with the outcome & I am also not keen to get the leather cleaner from Senseart. However after reading the last 3 posts, I thought I have to make this clarification so that people don't misunderstand that my posts were fictitiously created by Senseart. You can PM me if need further information. Thank you.
  2. Dear Senseart My sofa finally arrived today as scheduled. So far we are happy with the quality of the product delivered. I would like to compliment Senseart for delivering on your promise. Overall my experience with PMB has been positive & though there were hiccups initially with Senseart but they had redeemed themselves through their prompt replies in this forum & the willingness to apologise for their short comings & able to deliver what they promised eventually. I am grateful that Senseart is willing to invest time & effort to maintain this line of communication through Renotalk forum & this has assured us, the consumers, that we will not be left in a lurge when things go wrong. This is the type of after-sale service that I am looking for & you have not disappoint me. Well done Senseart & keep up the good work. As I am not an expert in leather, 1 thing I cannot be sure is whether I am getting genuine full leather as stated in the purchase invoice or not. But I hope the sofa can last me many yrs to come as their leather is warratied for 5 yrs & 10yrs for the frame & springs. In future I will still patronise PMB & Senseart if they are still around. Regards, Mr Ng
  3. Dear Senseart, I will withhold my judgement until I receive my sofa, but I am glad to see your prompt reply again. Hopefully you can keep your promise & regain my confidence & trust back. Regards, Mr Ng
  4. Dear Senseart / Ben, I had read your reply posts previously for EL & was impressed by your sincerity. Hence I decided to purchase my sofa from Senseart after knowing that you had moved over from EL. My purchase was done on 5/9/2012, Inv no. 50048, for a set of Symmetrico 7 seaters/corner set c/w chaise & power recliner. Full payment made on the same day. However I am very disappointed by the poor customer & delivery service thus far. Initial delivery date was set on 8/5/13 but 1 week before the date, we made a request to post-pone to 11/5/13. The lady at your showroom assured me that the delivery could be done on 11/5/13 & the logistic side would call me before delivery. But after waiting in vain for half a day on 11/5/13, I called Senseart & was told that no delivery would be done on that day since I did not receive call from them. To my frustration, the gentleman who received the call told me he couldn't help me as the logistic side is different from their sale side & he couldn't contact the logistic side as they only operate half day on Saturday (11/5/13). He asked me to contact them again on Monday (13/5/13). So I called again on 13/5/13, the gentleman told me that there was a delay in the delivery of my sofa from Malaysia & he confirmed that it would arrive on 15/5/13 (Wednesday) & promised to deliver to me on the same day. Again the promise fell through & I wasted half a day waiting for nothing on 15/5/13. I called Senseart again & the receptionist said the sale team will call me back soon as they were busy. After 45 mins of fruitless wait, I called back again to voice my anger. She apologised & promised that someone would call me to explain the problem. Jon called me 10 mins later & told me that there was some technical problem with my sofa delivery & promised again that it will be delivered to me latest by 23/5/13 (Thurs). When I pressed for him to elaborate more on the technical issues, he reluctantly said that my sofa arrived with a different color so they had ask the factory in Malaysia to redo another set for me & the wrong color set was sent to the exhibition at S'pore Expo! (I am really skeptical about the explanation & if so, why no one from Senseart told us frankly about it earlier but instead made me wasted 2 days waiting for your empty promises!) I agree fully with Aries' statement "During this whole process, I was always the one to initiate and follow up with Sense Art on delivery dates instead of Sense Art following up with me, the CUSTOMER." I had also ordered my mattress & storage bed frames from PMB & had no problem with their delivery. As I know, PMB & Senseart belong to the same owners, I am puzzled by this great discrepancy in their service & delivery standard. In the mean time, I am keeping my finger cross at this moment & hope that I can have my sofa set by 23/5/13 & endure another week without any sofa set in my new house! (Already endured through 1.5 weeks) I am writing these to share my bad experiences & hope that your company will act upon it to salvage your reputation. Regards, Mr Ng
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