alvinpoh2014

Hi All, Just to share a bad experience recently with I-Bridge Design Pte Ltd. Please beware of these 2 Sales Person cum Designer Lily Tan & Alexis Sun. Bad Experience 1) Sales talk was fantastic during first meeting and many promises were given 2) Upon paying $2,000 for the 3D and quotation, the whole service just went bad (please read on) 3) 3Ds were given (4 sets)- Bedroom, Living Room, Study Area, Kitchen - What was promised to be given but not given during meeting were, 1) Common Toilets, 2) Master Toilet, 3) Dining Area. Reason given was those area needs to go on site to measure in order to provide 3D aspects. 4) Signed a contract upon paying but contract was not being given even after multiple request. 5) Reminded them during meeting that Living Area must not consist of Black & White concepts and wanted Wood Laminated Concepts. 1st drawing of Living Room- looks like Kbox Karaoke Lounge. It took 2 weeks to get these drawings and reason being designer was sick and suspected denge fever (such coincidence???) The company so big only have 1 designer??? 6) Bedroom was still Ok to accept but still some changes were made 7) Kitchen was still Ok too to accept. Some changes made too 8) Living Area managed to change to what we wanted but it took another 1 week close to 2 weeks to get the amended drawings. Still, there are changes to be made which we do not understand why they cannot just draw to what we wanted. 9) Requested for quotation. 6/12/2013 was supposedly our trip to Thailand and the weekend before our trip, we met Lily and she promised to give us the quotation before our trip. Reminded her that we need more attention and not always sending them reminders to get what we want. As usual, the sales talk was perfect and promised to send us before our trip. This time, I did not send reminder on purpose and true enough, quotation was not sent before our trip. Worse still, the quotation was not sent 1 week after we came back from our trip. The reason from Lily was - "I informed you that I WILL DO MY BEST TO SEND YOU before your trip". *clap* *clap*... 10) In the end, still managed to get the quotation but the quotation was full of loop holes. Imagine receiving a quotation which states "Do up kitchen cabinet Top Hung and Bottom" - $XXXX. How to proceed with commencement of work with such quotation?? 11) Sent an email to her stating what we wanted. Reply from SMS was "OK! OK!". 2 weeks later the "revised" quotation received. There's seriously no difference in the 1st & 2nd quotation sent. Reason stated by Lily - "Computer malfunction and have to sent to us while in office". Doesn't sending in office give you more options to give us a more detailed quotation. So, all in all, not honest, not prompt, and full of excuses. New home owners who are looking for ID, please beware of this company and especially these 2 people. Thank you