Nong

Which brand would that be?

Saw the ads on My paper on preopening sale englander 60%. I read alot of raves about englander latex mattress so went there... Kaki bukit. Shop name was 8edtimes. Did a check on the spot. No reviews. Bought englander reverie classic pure latex mattress. Invoice came with sleep savvy logo instead of 8edtimes. Only now then I know it's all under Ackerman and smith. As I read the negative reviews I got skeptical. Found out that The reverie classic pure latex is actually a in-house englander mattress. Only Singapore has this. The natural latex mattress that Englander makes should be under nature finest collection on it's website. I wished the sales Irene told me its a house brand. At least i know what Im buying. I wonder if the one I bought is really pure latex as what she told me. The invoice never state pure latex. I also bought a 5 in 1 bed with them. Trundle bed came with a defect. I fell on the floor after lying down within 5 mins. My husband checked and realised the legs were facing inwards instead of outwards. after locking. The technician called and said the legs are switched and he will switch them back. Told him even if he switched, the legs will still be facing inwards because the pinhole for the lock is already wrong. I requested a replacement of the legs, his nice voice changed and said he will ask his senior first. I am still waiting for their call since last week. I feel that when buying mattress or any furniture, never buy on the spot. Do your research on the mattress or on the company and remember when they say it's the last day offer or you won't get the same price if u come back other days, don't believe them. Who wouldn't wanna earn Update: After more calls I made to them instead of waiting for them to call me, the technician finally came today and replaced two new legs with the correct hole positioned no questions asked. Just took some photos of the defective ones. Although I need to keep on follow up with them until they come, I'm still satisfied with the after sales service. At least there is. A very impt point to note too when buying any furniture.