u_gly

Here to cfm his words.... Had a very bad experience at their Tradehub branch. Terrible after-sales service and product quality...The table came with lots of staples protruding out, staples holes, scratches, paint marks, different coloured pieces of wood for backing even though we emphasized to the sales guy that it would be placed by L-shape a glass panel. Service man came agreed it was really unpresentable and will do something after he took photos & measurements but nothing done. When we called to enquire, service supervisor says they very busy and haven't been able to find the sales guy and says he'll do something within a week. Weeks later, still nothing done, when I call to check. Sales man called me back and was very agitated says the service side told him customer say he promised to change a backing for free and its not true. And that he will need to compensate if we put it that way. I told him we did not say he'll change for free cause we did not expect the backing to be of different colours but we emphasized strongly that the table will be by a glass panel. He, as the sales guy, should let us know since he says all the backing comes like that. Then he says its standard, and that the table is not expensive, others buy few thousands also same standard backing, says different batches of wood of course comes in different colours etc...when I talk about other defects he cuts me off and say we must pay if we want them to do something to the backing. When I ask for his manager to call me, he says his manager will not call me, and he "zuo zhu" i.e. makes the decision. When I asked to call his manager, he hanged up my call. I wonder if CASE will take up such issues of misrepresentation by the sales guy? And does the service guy's words does not represent the company?? Wanted to write in to the company but cannot find any office address or email address, the invoice only have the sales office address. Really regret not reading the forum before giving in to their persistent sales tactics.