To add on to those who had bad product and after sales experience with Cellini in the past, let my photos below do the talking. Before that, some basic info: 1) Took delivery of the products (sofa, bed and lounge set) in Feb 2011 and problems never ceaseed since Feb 2011. I will only talk about the bed as its damage is the worst and most visible; 2) I was very suspicious that the delivery men were very easger to get me out of the bedroom when they were setting up the bed frame. I soon realsied some of the boards used to support the mttress were cracked and/or discoloured. I complained to Celliniand they were replaced in a few days' time but the replacement was not 'good' still but I figured they are placed below the mattress, so didn’t pursue the matter further. A mistake I soon regret. 3) Let's jump the time to 8-9 months later, molds that can not be cleaned begain to appear on my PVC bed from Cellini. I emailed Cellini and was told via phone (very smart of them for not commtting themself on email) that they would be happy to offer a replacement bed, but due to stock issue and the neeed to verify my purchase order (it’s also my fault that I took a few weeks to locate my Cellini invoice), they didn’t reply to my subsequent emails about the replacement bed and soon the warranty is no longer valid as well; 4) The moldy bed frame is deterioting in such an unhygenic stage that I emailed them again in late 2014/early 2015 and indicating I would like to share the photos of the life cycle of their product in 2.5 years time with this online community. They again responded and offered to let me have a replacement bed at minum cost since the bed is no longer under warranty. To cut the long story short, the “token sum” for a replacment bed is between $500 and $650; which I readily refused as I might as well buy a brand new one at Ikea for that price, without any obligation to keep my mouth shut, and also be ensured of a better quality bed than Cellini. 5) Naturally, Cellini implied that I failed to take care of the bed to arrive at that appaling condition. The matter of the fact: 1) I had informed Cellini that the mold couldn’t be cleaned in late 2011 ; 2) the bed is placed indoor in an air-cond room/; 3) even cheap $200 bed would not transform into a giant mold ball in 2-3 years under the Singapore weather.. Or is this a standard degrading process of a branded PVC bed? Let the photo jourbey begin.. and let buyer beware!
