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Eugeneyak

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About Eugeneyak

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  1. Dear all, Please beware of this company, not sincere n all liars. I bought a L-shaped sofa cost $799 on 16/6 this year. Supposed to deliver on 4/7 but received a call for sales department saying due to Hari Raya n Indonesia supplier still on holiday n delay the delivery to 12/7. I supposed is ok so long I received the sofa, during that call, that sale person did mentioned ant the sofa Colour but I remember only the code no on my receipt as in their catalog only display code no. So I didn't take it to heart abt him repeating the Colour. He should have just repeat the code on my receipt but he didn't. Yet on 12/7, when receiving the sofa , I'm so surprised someone changed the Colour code on their delivery order. I called them n guess what they replied me? Said I agreed to change to this colour during that phone conversation when told me the delivery will be late. OMG, would anyone change the colour of the furniture on the phone without seeing what colour u actually wanted to change ??? Insisting that I'm the one that I want that colour . Full of bull****s. Whats next !!! I reasoned it out with their customer service that no one will do such a decision to change the colour of the furniture u purchased on the phone. Finally they agreed to let me T-loan this set of wrong colour sofa to me while waiting for the correct one that I ordered because I already threw away my old sofa on10/7. So she told me the delivery of the correct one will be on 3/8. On 1/8, I called the delivery department n ask when will the delivery for the sofa I purchased. Guess what answer I got ? We already delivered to u on 12/7. LOL............. I believed some of u will know what answer I got when called up that lady Casey, sorry , ur sofa is delayed due to shipment fr China, now China, earlier Indonesia..... OMG.... they really r just liars trying their luck That's it, I told her to refund cash although I know chances r 0%. N that sale person called me n still insisted that I'm the one that agreed with that colour n he is doing me a great help that allowing me to change but must wait til 16/8. N also mentioned will give me a $200 voucher. I told him what if on16/8, I didn't receive my new sofa. He said will do full refund in cash. I don't trust anymore n told him y not convert that $200 voucher n discount it to that wrong colour sofa at my living room to a discount for me to accept this wrong colour sofa. They agreed but til now haven't transfer that $200 to my account. They really take customer as idiots. I know they just drag it n expect me to just accept. If a company really want to do a refund, would have ask u down n sign a agreement n refund it to u in proper procedure as everything dollar n cents need to be accounted for.. i will wait n see what's up in their pocket.
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