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Wildberry

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  1. My experience with LCH was traumatic. Like you, I first thought I had found a reliable mover company. Besides badly damaging my bed frame and mattress with numerous deep cuts and tears, I later also discovered similar cuts on my sofa set too. The damage they did were extensive and their after service a total nightmare. As a customer, I was subjected to rude remarks and ridicule by LCH. I can practically say I was being 'bullied'. I put up a review on google on them but they re-acted back and claimed falsely that they paid us $500 for damages. No payment was given at all. You can do google search as I was the first to put up a review. Coincidently, so many good service reviews on LCH followed on Google after my review (hopefully they are real and truthful reviews and not another lie to trick potential customers).They also made the same false claim on every website I put up a review on and said they gave $500 compensation. LCH Logistics is a total fraud and has no integrity at all. In my case, they play denial and rebuked whatever the customer said - threatening even that if any review posting is put up, they will not allow any claim. When I asked them about insurance, they wanted me to pay the insurance person in thousands of dollars to survey the damage first. They are extremely unreasonable and a huge bully. I felt super upset that I made such a bad choice of engaging LCH to help with my first house move. Best Advice still: Avoid LCH Logistics.
  2. Again, may I remind you to state your facts clearly and truthfully when writing in order not to continue to deceive the readers. Or should I give the benefit of doubts that you have no idea over the facts of matter. I believed it was clearly indicated to Ann that I was at the old house during the house shift and payment plus $40 tips was passed by my elderly mum at the new house to your workers. By the time I reached the new house, your workers had left. My maid highlighted to me that she pointed a damage to your worker and asked what happened but your worker kept silent and quickly left. Then we were shocked to find more damage including two open holes in both corners of my mattress and several tears on my bed frame!!!! If I had known I could not trust a company who convinced me during sales of good reliability and trustworthiness in quality service, then I would have certainly withheld my payment and let your people wait till I arrive to check my two truck load of stuff before handing out payment. I was very wrong to think that LCH will surely provide rectifications and respond responsibly if there is any damage. It became a total nightmare when I realized that LCH was not only playing denial (saying to me that you do not know who to believe - yr worker or me and after that keeping silent and avoiding response to my queries on status. Finally there was a response to give me $100 for the extensive damage of two items costing nearly $5000 and then silent again after I indicated that I will prefer my items to be reinstated as they were in perfect condition before the moval. I mentioned $2000 as I attempt to close matter but unfortunately your company reacted rudely and unreasonably in your communication approach. Even so, no initiation of negotiation came from LCH and certainly with no offer of another compensation amount. (I don't know how LCH can fake the story that $500 was already offered to me.... I think it is totally unfair to shift the blame to your customer and do it disgustingly through untruthfulness. I did inform your company prior to my public postings that I will do so if there is no response. When I finally manage to reach your staff on your office number, Ann who had been avoiding me pretended as if she did not know I was awaiting a response. She outrightly told me LCH is okay for me to proceed with my online reviews, instead of making any small effort to resolve matter or discuss compensation. I did tell her I will prefer to close matter asap but she continued to jeered me for my requests for compensation. She said even Simmons has T&C so why should a replacement be given to me. This added to the fumes. I had to queried on my part if there is insurance customers may claim. She kept dwelling that I was unreasonable to request $2000 calling it heaven price and that LCH is willing to give max $100 only. She said insurance will give $5 per kg which is lesser than $100. Dismayed, I asked her what she would do in my shoes, she said she would get a specialist to move the bed if it is that expensive. Unfortunately I am stupid to think that I have engaged a house moval specialist. Until now, the gesture made by LCH Logistics has been less than kind or sincere. You know correctly that I was told to bring down my posts before I am allowed to put up claims which I refused before compensation. It was pointed out to me that I was scared of LCH running away and that I can always put up my reviews again if I get no compensation. The undue stress and toll you put me through is not justifiable. This is our first house shift and you have made it a nasty experience. You now said you want to close matter but wouldn't you think I want that too and even badly since I must buy a whole new bed set to replace the one you made big holes in. Pests can easily nest itself. I checked that it will cost me nearly another $5000 to buy a similar replacement. We are certainly unlucky to have engaged LCH. Stop dwelling that $2000 is too much....I didn't want my bed badly damaged.... I had to pay so much more as replacement. The damaged bed is still in its early years under Simmons warranty and I just lost all its worth thanks to LCH. Stop claiming that you already offer $500 to me as compensation when LCH Logistics only insisted $100 max repeatedly on SMS and verbally. When was it communicated to me before you publish in response that you "already" offered $500??? Stop continuing with misleading attempts to tarnish the credibility of my reviews as it is not a solution. Is there no longer conscience? We are totally in disbelief and disgust with LCH. What we gone through, we hope others can learn from our very expensive mistake. Stop putting up endless attempts to mask the facts, rather tell people how you will provide resolution on matter with an upset customer who has been traumatized by the bad customer service/entire incident. Show empathy and sincerity in wanting to settle matter in fairness to your customer and in good faith through helpful response and actions. We no longer wish to join you in this endless battle of finger pointing as the fact remains that our good bedset has been badly damaged during the move and we have received no monetary compensation for replacement.
  3. I think LCH Logistics is getting worse. You offered only $100 as total compensation for a Simmons mattress and a Simmons bed frame and now claimed on internet that you offered $500!!! On SMS, you threatened that if I do not bring down my posting on line you will not even allow me to claim for insurance. Now you are communicating on this post that I have to pay $2500 for a insurance survey instead of calling to inform me. What professionalism this company is portraying? I am just an innocent customer who has fallen victim to your bad service and now just because you wanted to save your company name, you tried to fake and mask the entire story to hide the truth from everyone. I did mention to Ann that I just shifted house and will need time to find the receipt. My things are still in boxes. Is this unfair? But why is the company becoming more atrocious.... and lying even that you offered me $500???? I see no end to the company persistent attempts to avoid Compensation to damaged items and rudeness in your approach In all our communication. There was a lack of responsiveness when I first highlighted the matter and denial on the company part. I had to attempt to reach your staff on office number instead of mobile when problem occurred and I had to enquire if there is insurance. LCH failed to provide any solution for remedy except insisting reluctantly max $100 only. If $100 is deemed as reasonable to you, then I prefer you restore my good Simmon bed set which cost me nearly $5000 especially since it was outrightly indicated by Ann during SMS communication that I asked for "Heaven price" $2000. I was actually open to discussion but the communication experience with your company has been totally unpleasant throughout. My family and I are totally disgusted with this desperate attempt by LCH Logistics to mask the truth. We were never offered $500. No need to create additional story to hide the real fact. We totally regret engaging your service. It is okay....keep your $100.
  4. Avoid LCH Logistics. I made a poor selection of this logistics provider believing they are professional and ended with my Simmons King-sized storage bed and Simmons Mattress which cost me $5000 being damaged. I believed the salesman who assured me of a better quality of service than the average movers. Told the handlers to be careful with the expensive items during the house move on 18 Aug 2017 but it ended with open deep cuts to mattress and tears to bed frame. Refer to photos for the extensive damage done. Company was at first in denial and later agreed to only compensate $100 for bad damage done which I declined. If you are in my shoes, will you accept $100 for the damage to your good bed set? Company was fast in responding to sale call but turned out to be very unresponsive when damage occurred. Company refused to respond or receive my calls when I told them I will provide a review on them online. I totally do not recommend the use of this logistics provider. If you want a peace of mind during your house move, save yourself the headache and look for a more reliable logistics provider than this one. It was a big mistake on my part.
  5. Wanted to share my recent bad experience with everyone on the forum to avoid the use of a logistics service provider I used for my house shift on 18 Aug 2017. I made a poor selection of the logistics provider believing they are professional and ended up in dismay with my Simmons King-sized storage bed and Simmons Mattress which cost me $5000 being damaged. I should not have believed the salesman who assured me that they provided a better quality of service than average movers. Told the handlers to be careful with the expensive bed set during the house move but it ended with open deep cuts to mattress and tears to bed frame. Refer to photos for the extensive damage done. Company was at first in denial and later agreed to only compensate $100 for bad damage done which I declined. If you are in my shoes, will you accept $100 for the damage to your good bed set? Company was fast in responding to sale call but turned out to be very unresponsive when damage occurred. Company refused to respond or receive my calls when I told them I will provide a review on them online. I totally do not recommend the use of this logistics provider. If you want a peace of mind during your house move, save yourself the headache and look for a more reliable logistics provider than the one I used. It was the biggest mistake on my part and now I have to dig deeper into my pocket to replace my bed set. If you are interested to know the name of the mover company, I can email or whatsapp you.
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