Tan Jee Kok Seth

This company has dubious processes. No response and follow up from company despite several calls to enquire about delay of delivery and non-conformity to contract agreement (delivered item does not fully meet specifications). My general impression of this company is that they are very quick to promise you things, but fail to deliver or even follow up when they cannot meet production/ delivery deadlines. Some common excuses they give: 1) let me check with my delivery dept, I think their delivery schedule is full 2) I think there is a delay in shipment from our overseas factory (they didn't even know where the item is, shucks!) 3) our office staff is on leave/ on holiday so cannot process (win already lor, delay tactics) 4) let me check with my head office and get back to you (as expected, they didn't get back in the end) 5) but I called you yesterday already, but couldn't get you (they didn't call lah, my phone has none of their caller records) -------- Don't waste time on them. Go to Small Claims Tribunal and CASE websites and lodge a complaint on them online. Maybe they will be keen to entertain you when official authorities demand accountability from them. If not, treat it as donation to dubious business.