Search the Community

We had our place renovated for more than four months. Here is a whole list of unsatisfactory items: 1) Rude and defensive project manager Has a whole lot of excuse for everything. Whenever we as homeowner bring up a question or issue, the project manager will come up with reasons to defend himself, everything instead of addressing the issue. 2) Do not adhere to what we agreed on We specifically asked and agreed with the ID to have material A, but upon installation, they change to material B, and did not inform nor check with us if we are okay. 3) Brag that they give us FOC out of goodwill (things we don't agree on) When we realized it is not material A, we questioned the project manager, what we were told was "We think this is better, anyway it is FOC, we never charge you out of goodwill." 4) Create further damage when doing rectification The subcontractor workers are terrible beyond words. 50% of the time damage other parts of the house while rectifying the fault we have. Resulted in even more visits to our place for next rectification work. Caused us to take many days of leave to be at our place so they can rectify. 5) Do not listen and assume they are always right Told the project manager about problem I spotted since very early days of renovation, but it was turned a deaf ear. Turned out to be a major defect which required hacking, resulted in a substandard we had to accommodate. The project manager only told us this was "no choice". So mad at them, because I mentioned numerous times. 6) Chipped my tiles, refuse to change it Instead of offering to change the tiles they chipped, they say they will use silicone to cover. Refuse to change. Even asked me to buy larger accessory to cover the chipped areas. 7) No full rectification, no final payment The project manager refuse to come down to go through the final list of defects we prepared in Excel. We always uphold that we will pay once everything is completed. But the list of rectification is more than 35. They don't want to come see the list, instead threw us a lawyer letter saying we have no grounds to hold final payment. No names will be mentioned here, if you want to know more, please drop me a PM. Disclaimer: This post is to create awareness. No one should ever need to go through what I am going through.

I collected the key from the legal firm in early Nov 2015 and excited about the renovation that's going to start in end Nov 2015. But the renovation which supposed to be excited about my dream home comes true became a nightmare at the end. I met 3 IDs and picked up one from that and went into details discussion. Then I kept received the call from an ID called Bxx asking me to give him a chance to meet up. That was a big mistake I ever made in my life. He convinced me with the photo shooting at the end of the reno to publish in a magazine that made me believe the good quality and workmanship he promised to deliver. When we went into the discussion on all the details, I realise that he is very careless and forgetful. Always make mistake here and there in the quotation, drawings etc.. Even my daughter also commented him. He and his boss told me the condo reno takes about 2 months (hacking started end Nov 2015) and it should not be any problem as my moving date was on 14 March 2016. The tilers and the ID kept making mistake since started the reno. The 1st huge mistake - the kitchen was lower than the dining hall by abt 1 inch and I requested and reminded the ID many times to further lower the kitchen as I wash the kitchen regularly. The outcome was they made it same level and did not realise until I pointed out to ask. His manager, Ixxxx was there and one of the solutions suggested was put some thick towels to block the water. When I finally get mad and wanted to hold back the 4th payment, Ixxxx asked me to make the payment and he promised will rectify all the problem and keep telling me " 有我在 你放心". The ID told me to buy storage heater tanks which I did not require, the worker hit the gas pipe and gas leakage without informing me (luckily I got Citygas to check on my gas pipe)..., all the things they admitted but twisted the story after that. The ID took a long time and can't come out the drawing with the correct measurement and asked me to sign on the wrong drawing. Luckily I refuse to sign on it. I hv to check on every detail and was so stressful that I miss out the mistake he makes... I regretted not taking down all the things they agreed and admitted on paper and ask them to sign. My moving date kept postponing til 9 April 2016 (can't postpone anymore as have to pay a penalty of 50% to mover). Painting condition incomplete and no chemical wash as quoted in the contract when handed over on 8 April. The unit was handed in incomplete and defective. That's a long long reno story... and I have to compromise with all the mistakes they made. It's no longer my dream house! Advice to all, do not believe what the ID says, include everything in the contract. If they make mistake and make sure they amend it. For my case, I kept telling the ID to amend but he tends to forget and then told me its ok will deduct on final payment. For my case, all the mistake they had done and things they had promised, were not in the contract and they deny everything... even I have it in whatsapp messages. Anyone can offer me some legal advice would be very much appreciated.