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Just had my renovation done. absolutely disappointed with the service and quality of the work done but happy to pay off the final payment and get them out of my house asap. Didn't even bother to do a detailed handover as i have completely lost faith in the firm. The biggest joke is that they repeatedly WARNED me not to hide behind keyboard and make any posting abt their firm.. well, i told them i will share my experience and there is nothing wrong with that. All started well with submission / amendment of quotes and finally the signing. Replies were prompt and the ID make every effort to accommodate our timing and place to meet to talk abt his quotations. We don't make unreasonable requests and have never asked to meet at odd hours or Sundays. The ID told us weekend is his family time and we respect that. Lots of assurance from him, "don't worry", "simple job" "won't cost much".. Though the contract was drafted in very generic contract clauses, like installation of all kitchen fittings, installation of all sanitary fittings, general hacking work, instead of listing individual items,. The ID gave lots of assurance saying "don't worry, i am very gentleman one. not like other contractors. Won't say not included in contract. no black and white" Biggest mistake to believe him.... That's where the problem begins.......