My Unpleasant Encounter

[starmaster85 0]

hello all , i have always been a passive viewer of renotalk , preferring to view other people experience and generally dont really wanna comment much ,

but this time round i am very angry and pissed with my renovation ID that i actually made the effort to registered just so i can share with you my experience and hope u guys will not fall for this .

Here goes my story....

I am a resident of punngol regalia , last year after getting my keys i decided to get the renovation package from inspirational ID , his name is ALAN TAN

He is generally ok throughout the renovation , the problems starts around 8 mths after the handover of my house .

On the 4th of dec 2012 , my wife suddenly woke me up while i was napping and told me that my glass door at kitchen has shattered without any cause , it has shown any damage before and we did not hit the door to cause it to break . she was watching TV when she heard a loud shattering noise and discovered the glass door had broken , i immediatly took a photo and called ALAN , my ID to inform him for the warranty claiming , first he answer and claimed he wanted to ask his boss for opinion

after about 10 mins , i whatspp him again on the update

this is our conversation

I am very angry that the company did not honor thier warranty , even had the audacity to say it's wear and tear , the following day i made my way to CASE and lodge a report , getting a letter and proceed directly to thier office at yishun to pass them the letter , as from the way he reply , it is implied that his boss told him to tell me that this is wear and tear

a reproduction of the letter

His colleague had received the letter and as the director mr chng is not at office , i left the letter with his staff and proceed home

when i reach home , his partner at the same ID firm , toh kim huat whom i remember fondly as uncle toh ( he helped me with many minor works when i am still renovating before) , came to my house to view the problem and IMMEDIATLY call his contractor in to replace the door at no cost , note that this is before the boss has even read the letter and call me ( the office staff called uncle toh to inform him of the situation )

subsequently in the afternoon mr chng , the managing director called me to ask the situation ( he said he did not know about this situation , i think i will leave it to the viewer on whether alan had actually called his boss to ask about the glass door incident ). i told him everything and also inform him that another of his staff uncle toh had already taken care of the problem by replacing mine door at no cost.

the conclusion :

I wish to inform everyone of thier right to replace any defects at no cost within the warranty period , as i had ask for my legal rights at CASE as a consumer , do not let the irresponsible ID from "smoking" us and left us holding the baby when something bad happen.

in this case , i am very dissappointed with ALAN from inspirational ID , he made me waste time going down to CASE and going to thier office , this had wasted more than 4 hours of of time .

on the other hand , uncle toh kim huat , also from the same firm, is a much more responsible person by personally coming down to my house to settle my trouble and offering to replace my door at no cost .

overall i find its more of the person character rather then the company he is working for that matters . i do not wish to post thier contact , anyone who wish to know can pm me .

Edited December 12, 2012 by starmaster85

[Elvin Seah 0]

Hi Starmaster85 and all viwers of this post,

It is recorded in BCA for Tempered Glass to have this issue known as "Spontaneous Shattering".

Under no reason, the glass MIGHT just shattered as though some unknown forces have hit it.

Please read the link, http://en.wikipedia.org/wiki/Spontaneous_glass_breakage.

FYI.

[iTalk 0]

hello all , i have always been a passive viewer of renotalk , preferring to view other people experience and generally dont really wanna comment much ,

but this time round i am very angry and pissed with my renovation ID that i actually made the effort to registered just so i can share with you my experience and hope u guys will not fall for this .

Here goes my story....

I am a resident of punngol regalia , last year after getting my keys i decided to get the renovation package from inspirational ID , his name is ALAN TAN

He is generally ok throughout the renovation , the problems starts around 8 mths after the handover of my house .

On the 4th of dec 2012 , my wife suddenly woke me up while i was napping and told me that my glass door at kitchen has shattered without any cause , it has shown any damage before and we did not hit the door to cause it to break . she was watching TV when she heard a loud shattering noise and discovered the glass door had broken , i immediatly took a photo and called ALAN , my ID to inform him for the warranty claiming , first he answer and claimed he wanted to ask his boss for opinion

after about 10 mins , i whatspp him again on the update

this is our conversation

I am very angry that the company did not honor thier warranty , even had the audacity to say it's wear and tear , the following day i made my way to CASE and lodge a report , getting a letter and proceed directly to thier office at yishun to pass them the letter , as from the way he reply , it is implied that his boss told him to tell me that this is wear and tear

a reproduction of the letter

His colleague had received the letter and as the director mr chng is not at office , i left the letter with his staff and proceed home

when i reach home , his partner at the same ID firm , toh kim huat whom i remember fondly as uncle toh ( he helped me with many minor works when i am still renovating before) , came to my house to view the problem and IMMEDIATLY call his contractor in to replace the door at no cost , note that this is before the boss has even read the letter and call me ( the office staff called uncle toh to inform him of the situation )

subsequently in the afternoon mr chng , the managing director called me to ask the situation ( he said he did not know about this situation , i think i will leave it to the viewer on whether alan had actually called his boss to ask about the glass door incident ). i told him everything and also inform him that another of his staff uncle toh had already taken care of the problem by replacing mine door at no cost.

the conclusion :

I wish to inform everyone of thier right to replace any defects at no cost within the warranty period , as i had ask for my legal rights at CASE as a consumer , do not let the irresponsible ID from "smoking" us and left us holding the baby when something bad happen.

in this case , i am very dissappointed with ALAN from inspirational ID , he made me waste time going down to CASE and going to thier office , this had wasted more than 4 hours of of time .

on the other hand , uncle toh kim huat , also from the same firm, is a much more responsible person by personally coming down to my house to settle my trouble and offering to replace my door at no cost .

overall i find its more of the person character rather then the company he is working for that matters . i do not wish to post thier contact , anyone who wish to know can pm me .

Good job! Thumbs up!