Beware Of Superior Movers Pte Ltd

[ZeeTornedo 8]

Hi, i am Zee and i am a mover specialist. I have been working with a lot of different transportation companies be it local move and international move like Allied Pickfords, K.C Dat, Alliance Movers, Elite Movers, Superior Movers and Akhbar Movers. Out of all these companies, i've been sticking with Superior Movers for a long time because the company is based in Yishun, Singapore and its most convenient for me as i reside around the area too.

Throughout my course of work with Superior Movers, i have had my ups and downs with the company. So im here to raise an awareness to the public regarding this company's good and bad qualities before anyone makes a decision that could be either beneficial or even worst encounter for them. The good thing about us is that we are very fast because every workers are on the ball and have their different lives to live so all of us workers have a ' the faster you do your work, the faster you go home ' mentality and our customer service is quite good because the supervisor is friendly and interacts with most of the client well.

However, behind that fast pace and good customer service skills that the workers have, there is a big, fat, cheating, manipulating boss who is always there to put money ahead of everything name Andy Tan. Usually, when we do small jobs meaning if its a job that requires one lorry full load or lesser, the boss will not be around. If there is a job that requires more than that, most of the time he will be around to supervise. How and why did he supervise? It is because thats a good opportunity for him to cheat clients into paying him more money than he actually quoted them for the move.

Usually, when he quoted a customer, he will just tell them what they actually want to hear in terms of price and the lorry needed to move all their items. Customer will definitely agree when they hear that all their items can occupy just ONE lorry and the fixed price per lorry that they have to pay but what they dont know is that all that are just lies. On the actual day of the moving itself, if the items cant fit into one lorry, what choices does the customer has? Imagine if you already have half your belongings already loaded up in one lorry, would you leave the other half at home to move other time or just take another lorry? Of course, you would have no choice but to take another lorry too. And when you need that additional lorry, Andy is always there with the lorry because on this occasion that theres a chance to manipulate a customer, he will always release two, three lorry to the same place to standby.

Now, some of you will be asking whether these clients retaliated. Of course, they do. Everyone always fight for their rights. But, when they do, Andy usually will put up a disappearences act and ask his supervisor to handle. Calls made to him will be ignored. However, if the case gets out of hand, then he will finally step up and show his face to the client and twist their words around in a manipulating and deceitful manner. If the is a need to get violent, he is one who will never backs down from it. If those customer really insist on wanting only one lorry and requires us to just load their big items only, then Andy will show his displease by throwing tantrum and handle the clients items with carelessness and drop them purposely and tell the workers to ignore the clients' request and just load up whatever that is around us. That is how he played his part being the owner of the company. The other only time he will ever show his face around customer is when the job is done and he wants to collect the payment.

If you think that i'm done, i'm sorry but that is not all. I'm not done with some of his 'responsibilities'. Earlier when i mention his disappearing act of not showing his face around customer unless things get out of hand, now, i'm going to reveal what he does when he wasnt around the customer. If its a job from HDB or condos, he will be at ground floor, supervising the workers on how to stack the items. Different company have different ways of stacks. For Superior Mover, we stacks the boxes and loose items on a trolley as high as 1.7m ( average human height ) and we use the shrink wrap to hold the items firmly with the trolley and when we stack, we just load up with the trolley. Our lorry is 3.3m. So there is an amount of spaces at the top even when we load up those respective trolleys. One lorry, we estimate about 15 trolleys to make a full load and usually when Andy is not around, we use that empty spaces at the top to put non-heavy items like small mattress or dining chairs or even some loose items and the top to fill up the space.

However, when Andy is around, he will ask us to leave it empty and at the end when almost all 15 trolleys are up, he will instruct us to cover it up by putting a king or queen mattress to block client's view from seeing what is inside and to cover up the empty spaces. Therefore, by doing so, customers will be left with no choice but to take more lorries. From 350 to 400 per trip that clients have to pay from what Andy quote, usually, they will end up paying 750-800 or 1150-1200.

The reason i reveal the nature of Superior Movers wrongdoings is because i feel sorry for being a part of this horrible boss' scheme and at the same time, by obliging to Andy's style of work, the workers and sufferring as we have to do more work and initially when we could have done it the 'short-cut way' and efficient way.

Lastly, i will give you an example of a chinese doctor who got cheated by Andy who i feel most sorry for. The doctor lives in a 3 storey terrace house with a basement. Andy quote him 1 lorry for $480, if I'm not wrong because theres staircarry involved and he quoted the doctor for 1 1/2 lorry. But in the end, the doctor have to pay up for 5 lorry full. However, there is one more agenda hiding behind this. There were 4 superior mover lorries present at that time and in reality, we loaded up 4 lorries. Andy sees that this is a good opportunity for him to earn more money due to the client's soft and good hearted nature, he lied to the client saying that we have 5 lorries and all 5 of them are full when we only have 4. The way he does it is because terrace house usually is cramp and we cant park all 4 lorries together so all the lorries have to be park far ahead from each other and customer dont even know how many lorries were present. That is how my employer, Andy cheats off his customers.

I strongly feel sorry for the doctor because he paid more than $2000 that day for the house move. Not only him, but to other clients too that has been ripped off by Superior Movers. Honestly, we have quality movers working here but its the bad boss that makes the company look bad. Maybe some of our clients know about this and maybe some might get a shock upon reading. Whatever the outcome, i just want to apologise on behalf of Superior Movers workers as we all feel bad for what we are instructed to do.

Thanks.

[Gooddayeveryone 0]

Hi Mr 'Zee', I am Andy. How are you? I believe that you are also the same person who emailed me to inform that the reputation of our company and myself have been ruined by the above circulation. By using another name on the Internet and making a lot of damaging and disturbing remarks on myself and the company, you seemed to "work very hard" on your hate-motivated plan to create a bad business image of the company on this great interactive platform for genuine customers and contractors. I would like to say that such deliberate and insensible acts were uncalled for. Though I know your true identity but I am not going to reveal your real name here to respect and protect your privacy. I would only like to explain again that our final decision for not letting you to work with us was a painful but inevitable one. Please understand that your colleagues and our customers had feedback to us on your poor attendance, aggressive and unsatisfactory working attitudes. If you are in my position, what will you do? Being in business for over 20 years, our company's success lies on the continued support and unwavering trust of every new and existing customers. We delivered what we promised, we always show up on arranged date, and that's why people trust us in moving their valuable items. To do that, we have to always preserve the internal unity and cordial relations among the workers, in order to uphold our high service standard to all our satisfied and appreciative customers. I trust that everyone reading this is unprejudiced and fair in your views. Mr 'Zee', despite your personal grudge and targeted online acts towards me and the company, I still sincerely hope that your hatred and revengeful acts would stop and move forward with your life. I wish you all the best and have a very good future ahead. Thanks everyone for reading this. Everyday is a good day!

[ZeeTornedo 8]

First and foremost, i would like to tell the readers here that Mr Andy Tan just texted me full of vulgarities asking me to take this post down about his company. Not just at Renotalk but other Forums too. He was also threatening me that he is going to sue me if the posts are not taken down by tomorrow.

And as for the reply from 'Mr Andy Tan', i do believe this is not your typing behind that computer due to your poor constructive language skills. Knowing the actual person behind the company, i know for a fact that his English is bad. Some sort of like a poor, uneducated barbarian. I believe this to be the typing of your sinlings or your daughter. Anyway, this is no 'hate motivated plan' of mine to ruin the image of your company. What im speaking is just the truth to create an awareness to the readers regarding the unfair practices that your company had.

Please do be honest to yourself once in awhile. It was not the truth that you are the one who let me go. The actual fact is that you and my colleagues already knew that i was already planning on moving on and looking for other jobs. Why dont you tell the whole world the truth that it was you who is going to offer me a full time job upon finding out from a colleague of mine that i was planning on leaving for a search of full time job.

Its no use hiding the truth from the readers here and making up inconceivable lies about me to save the company's reputable image. You know that i have been a huge asset to your company and you want to keep me around for long. The unexpected betrayal by me which has led to this post certainly upset you, therefore, making you be so defensive about your company.

I have contacts of different perspective customers of yours that thinks i work in a professional manner and that my customer service was excellent. Every job that i have done for you, i never fail to take pictures of the order form so thats where the contacts came from. So, its quite odd isnt it, coming from you stating that i am aggresive when its actually you who always start fight with your customer. I may work for you for a long time now but it has always been me trying to calm customers down due to your unfair practices. You may be the owner of your own company but if you treat your customers as badly as stated, they will cease to call you for their next move.

While my reason is genuine to let people know about your company's practices, i bear no grudges against you or anyone else. In fact, ive always been happy to have been working with great colleagues. Its the lies that i have to tell almost everyday working to cover up for you that makes working unpleasant for me. Im a man of integrity and that is something that you lack alot and i dont like to be a part of these scheme to scam people as i work. And that my friend, is the reason i left the company. If i have been upholding my personal vendette and grudges against you, i would have already reveal to your existing customer whenever you have the chance to deceive them at that point of time.

Oops, im sorry. Actually, me and some of your workers already did that to some of your customers at some occasion. Some customers are really nice to us that we just dont have the heart to deceive them. So at some occasion when you ask of me and my colleagues to make their items fit in more than one lorry, we actually did. But when you are not around with us, we charged the customer as one lorry even their items uses up more than one lorry and that is because that first lorry, we didnt stack as high. Trust me, Mr Andy Tan, it is not just me who feels this way. Some of my colleagues who still are presently working for you also feels that way too

I have a Diploma and i have learn some social and legal issues and i know for a fact that you cant sue me for telling people the truth. So be it as may, i wish you all the best in whatever you are pursuing and i hope you learn to be mature as your almost twice my age.

[Indahouz 2]

On 11/3/2015 at 4:04 PM, ZeeTornedo said:

 

Thanks for enlightening us Zee. I don't know u - but as an ex-customer of Superior Movers I can vouch independently that u are being truthful as this happened to me (as a paying customer). Unfortunately I used Superior Movers in Sept this year for a move and I was quoted 1.5 - 2 trucks by that fat dirty cheat ANDY TAN but ended up paying for 3.5 trucks. So to get it wrong by that much he must be either cheating me/ mis-quoted on purpose/ or he must be really **** at his job.....(he clearly cheated me as I was too busy on the day to supervise both ends). To make things worst, I had a lot of clothes on hangers to be moved and I specifically asked him if he would provide the 'clothes hanger' moving boxes. He said "no worries" we give u moving racks on the day". On the actual date of the move he only had 2 'clothes hanger' moving racks (which was clearly not enough) and he refused to do another 'run', arguing that he warned me already when its his job to assess my requirements! To make things worst his guys cracked one of my picture frames (they just put a label on it to say it was cracked - it was  definitely NOT cracked when I had prepared all the items there that day. They also broke my daughter's toy wooden kitchen. Oh....i forgot, they were 3 hrs LATE for the job, working late into the night. If it wasn't for my relationship with my condo mgmt they would have never finished the work.....My mistake was to fall for his cheap quote.  U have been WARNED!!!! DO NOT USE  SUPERIOR REMOVALS THESE DIRTY CHEATS. Its people like Andy Tan that give honest Singaporeans a bad name.  

Edited November 2, 2016 by Indahouz

[Indahouz 2]

DO NOT USE SUPERIOR MOVERS! THAT ANDY IS A CHEAT