would like to share my experience here.
the 1st reno firm my hubby n i went to is Inner View. n we were served by WEI LONG. our pre-sales service w him is for 2+months. longest n met the most times.
1) consistent, patient, detailed, sincere, friendly.
2) willing to meet us in the east at nite though he's working n staying in the west. it really helps us a lot, esp for couples w baby.
3) gave a lot of suggestions about how we can reno our plc w our tight budget, making it nice and convenient for us and safe for our baby.
4) not persistent or pushy. he won't insist that we use his ideas or push us to sign.
5) fast response. got many revised quotes fr him 'cause we alw change our minds in the design n all.
6) quote is reasonably priced. those items he can throw in or reduce, he'll definitely try his best to do it.
7) will try to compromise to all our needs and requirements.
saw 1 of their completed units. we find their workmanship acceptable. tiling works v nicely done. carpentry works acceptable. free silence hinges for kitchen cabinets.
though Inner View is not v preferred n well liked in here, mainly due to their ID (Andy), we still decided to shortlist WEI LONG for our final decision 'cause of his service. when we knew abt the bad remarks, the thot of dropping them is there but decided to give them a chance 'cause ok w the ID (WEI LONG)'s service.
tough competition for them 'cause the other firm we shortlisted is IdealHouse and the ID is also very highly recommended in here.
we had a vvv hard time making a decision. i'm sure many will feel that we shouldn't hv hard time deciding (of cos should choose IdealHouse). but it's 'cause of WEI LONG's service to us.
however, eventually we chose IdealHouse 'cause my husband (who'll b paying most of the reno cost) didn't want to take the risk. n moreover, the ID fr IdealHouse is also recommended by his friend.
i think there's a high chance that we'll choose Inner View if the other firm we r considering is not IdealHouse (1 which is so highly recommended and popular).
like wat 1 of the forum members said in 1 of the topics, 1 person unhappy w the service, doesnt mean u'll b unhappy w service also. and vice versa. i feel that most impt is how comfy r u w the ID.
