I had a bad experience as well...
I have never had such a shock with buying furniture and I told myself am NOT going to buy from DEFU at defu ave 1.
dropped by in the evening recently, and selected a tv console.
salesgirl cant even handle queries properly and upon signing, she mentioned a delivery fee of SGD50.
We asked why were we not informed earlier and she insisted that she told us earlier.
Then she requested that payment is to be made in CASH only? WTH? cant even entertain credit or nets even though their newspaper advert said so.... and almost left the place when another guy said we can do it in Nets.
Then never mind, delivery done at our house, excited about the console....guess what
stain here, and there everywhere, lousy laminated drawer, cut my finger while feeling the leg, crack at the drawer, corner chipped off....everything looked like it has been used before!
so angry... and called them, negotiated for a refund, still got cheek to ask me to MMS all the photos I taken to them!
then refund have to wait one week plus even though I already paid in full on spot that day.
i guess bad luck, becoz after this incident, we went to another outlet and had another near bad experience as well....sigh.... why this is happening to us....