Jeslyn Tan

I would like to share on the horrible after-sale service I had with Picket & Rail. We purchased our wallpaper from them & had installation done by them in Jun/Jul 2015. About 1.5 year later, we found several parts of the wallpaper edges starting to curl n peel. As there was a 3 year warranty by them that covers peeling, we had called them up to get them to rectify. Their guy came to our house to assess and told us that the peeling is not severe enough to do any rectification and advised us to wait another year more for rectification since we have 1 more year left on the warranty. Now fast forward to a year later, we had inform Picket & Rail last month via their whatapps channel to get them to do the rectification on the peeling since our warranty is ending and was shock to hear that they will be charging us $50 for transportation. My hubby was peeved on hearing this as the first time they came last year, there wasn’t any transport fee charged before & their guy was the one who did not want to rectify the peeling and advised us to wait. We replied them that the charge was unreasonable and thereafter they did not bother to reply to my husband at all. Today we called them up and also wrote a whatapps message to them again and they finally replied us saying there is a term stated on the back of the invoice that there is a service charge of $120 per location for every servicing done under the warranty and they will not honour the warranty unless we pay $120. We find this very ridiculous. They are so inconsistent with their words & can change the charges as and when they like, initially said it was $50 and now it became $120! We were not told of these so called charges when we bought the wallpaper from them. My wallpaper was only installed about a year and a half and already started to peel at the edges. So does that mean the company can actually do a lousy job of installing the wallpaper so that they can earn $120 whenever customers called up for repair under the warranty terms? That is really some good extra income! C’mon, we know times are bad, but don’t need to resort to such unscrupulous way of earning these kind of money. And our sofa, dining chair & window blinds are all purchased from Picket & Rail as well, so much for supporting this lousy company with lousy after-sale service. So to those who are considering to purchase anything from them be it furniture or their window blinds, please think twice as u will have a lousy after-sale service after u have paid. P/S : I will gladly provide screenshot proof of our whole conversation with the Picket & Rail customer service if anyone wants.

Hi, Can u kindly pm me who is your ID too? I am currently looking for an ID and want to avoid as well! Thanks!