leakingaircon

I am sharing my experience with Tim's and Aron's company. My aircon was installed more than a year back by the same company represented by Tim and Aron. After installation, one of the FCU keeps leaking. Aron send 3 groups of different people to resolve the issue but have not resolve it. It keeps leaking every now and then. The company just sends people down to check drainage everytime without any solution. When the one year warranty is over, they suddenly suggested to shift the FCU higher claiming that it will improve the drainage but they need to charged me for labor. I was disappointed but they guarantee tat it will solve the problem, I agreed to pay, thus work was done. Just barely one hour after they shift the FCU, it LEAKED!! The workers came back and tell me all sorts of reasons. For over a year, I have to tape a plastic bag to catch the leaking water. Then my aircon leaked last night and now they tell me probably it is aircon sweating and suggested to get Mitsubishi to look at it. But I have to pay another amount to Mitsubishi becoz TIM told me warranty for FCU is over. What I am unhappy about is that they could have suggested the two solutions during the warranty. It is obvious now why they suggested it after warranty. If they were professional, they would have suggested to shift the FCU and to get Mitsubishi to have a look during the warranty period and not after warranty period. I told them to shoulder the Mitsubishi cost but they disagree. Now I have to live with a poorly installed FCU unless I forked out the cost from my pocket. Also note that their workforce are subcontractors who will only do the work if they get paid the company. My installation guy was one subcon, the leaking issue was resolve by two other groups. In addition, with a leaking aircon, Tim can only arrange the fixing after 5 calendar days due to subcontractor not around. Imagine, 5 days to bear with leaking aircon. Below is the email exerpt from Tim: "Hi, So sorry about the aircon leaking problem. It should be able to solve after we done the service last month. Anyway, I already schudule my man to go down to inspect the problem this coming wednesday 23/5 WED. Timing is 3-6pm. We really hard to squeeze the schedule since the service man Scott is not in town next week between MON to WED. So we arranged him to go down your place on Wed after he come back to Singapore. Hope you understand! We are trying to see and what is the problem you met. But just need some time for us to schedule the servicing. Its great if you can allow us go down on wed. Thanks! Best Regards, Tim Wong

I am sharing my experience with Tim's company. My aircon was installed more than a year back by the same company represented by Tim and Aron. After installation, one of the FCU keeps leaking. Aron send 3 groups of different people to resolve the issue but have not resolve it. It keeps leaking every now and then. The company just sends people down to check drainage everytime without any solution. When the one year warranty is over, they suddenly suggested to shift the FCU higher claiming that it will improve the drainage but they need to charged me for labor. I was disappointed but they guarantee tat it will solve the problem, I agreed to pay, thus work was done. Just barely one hour after they shift the FCU, it LEAKED!! The workers came back and tell me all sorts of reasons. For over a year, I have to tape a plastic bag to catch the leaking water. Then my aircon leaked last night and now they tell me probably it is aircon sweating and suggested to get Mitsubishi to look at it. But I have to pay another amount to Mitsubishi becoz TIM told me warranty for FCU is over. What I am unhappy about is that they could have suggested the two solutions during the warranty. It is obvious now why they suggested it after warranty. If they were professional, they would have suggested to shift the FCU and to get Mitsubishi to have a look during the warranty period and not after warranty period. I told them to shoulder the Mitsubishi cost but they disagree. Now I have to live with a poorly installed FCU unless I forked out the cost from my pocket. Also note that their workforce are subcontractors who will only do the work if they get paid the company. My installation guy was one subcon, the leaking issue was resolve by two other groups. In addition, with a leaking aircon, Tim can only arrange the fixing after 5 calendar days due to subcontractor not around. Imagine, 5 days to bear with leaking aircon. Below is the email exerpt from Tim: "Hi, So sorry about the aircon leaking problem. It should be able to solve after we done the service last month. Anyway, I already schudule my man to go down to inspect the problem this coming wednesday 23/5 WED. Timing is 3-6pm. We really hard to squeeze the schedule since the service man Scott is not in town next week between MON to WED. So we arranged him to go down your place on Wed after he come back to Singapore. Hope you understand! We are trying to see and what is the problem you met. But just need some time for us to schedule the servicing. Its great if you can allow us go down on wed. Thanks! Best Regards, Tim Wong

How to solve aircon sweating issue?

I am sharing my experience with Tim's company. My aircon was installed more than a year back by the same company represented by Tim and Aron. After installation, one of the FCU keeps leaking. Aron send 3 groups of different people to resolve the issue but have not resolve it. It keeps leaking every now and then. The company just sends people down to check drainage everytime without any solution. When the one year warranty is over, they suddenly suggested to shift the FCU higher claiming that it will improve the drainage but they need to charged me for labor. I was disappointed but they guarantee tat it will solve the problem, I agreed to pay, thus work was done. Just barely one hour after they shift the FCU, it LEAKED!! The workers came back and tell me all sorts of reasons. For over a year, I have to tape a plastic bag to catch the leaking water. Then my aircon leaked last night and now they tell me probably it is aircon sweating and suggested to get Mitsubishi to look at it. But I have to pay another amount to Mitsubishi becoz TIM told me warranty for FCU is over. What I am unhappy about is that they could have suggested the two solutions during the warranty. It is obvious now why they suggested it after warranty. If they were professional, they would have suggested to shift the FCU and to get Mitsubishi to have a look during the warranty period and not after warranty period. I told them to shoulder the Mitsubishi cost but they disagree. Now I have to live with a poorly installed FCU unless I forked out the cost from my pocket. Also note that their workforce are subcontractors who will only do the work if they get paid the company. My installation guy was one subcon, the leaking issue was resolve by two other groups. In addition, with a leaking aircon, Tim can only arrange the fixing after 5 calendar days due to subcontractor not around. Imagine, 5 days to bear with leaking aircon. Below is the email exerpt from Tim: "Hi, So sorry about the aircon leaking problem. It should be able to solve after we done the service last month. Anyway, I already schudule my man to go down to inspect the problem this coming wednesday 23/5 WED. Timing is 3-6pm. We really hard to squeeze the schedule since the service man Scott is not in town next week between MON to WED. So we arranged him to go down your place on Wed after he come back to Singapore. Hope you understand! We are trying to see and what is the problem you met. But just need some time for us to schedule the servicing. Its great if you can allow us go down on wed. Thanks! Best Regards, Tim Wong