ZKTan

This company is extremely unreliable and dishonest, I would suggest against buying from them.We bought a $3000 mattress from the showroom and paid in full. However, they failed to deliver on the promised date, and failed to even inform us that the item was not coming. When we called to check, they claimed that they had some problem with the mattress and tried to persuade us to change our mattress to another brand. We rejected the change and asked for a refund.They agreed to provide a refund within 4 weeks, but no refund was received even after 6 weeks. Upon multiple calls and emails, the customer service person said that the refund has not yet been signed off, and we'd have to continue waiting.We are planning to proceed to file a complaint with CASE and possibly with the small claims court.We urge other customers who have received unfair treatment from this company to file claims with the authorities (CASE, police) so that they can be properly investigated for poor business practices.

This company is extremely unreliable and dishonest, I would suggest against buying from them.We bought a $3000 mattress from the showroom and paid in full. However, they failed to deliver on the promised date, and failed to even inform us that the item was not coming. When we called to check, they claimed that they had some problem with the mattress and tried to persuade us to change our mattress to another brand. We rejected the change and asked for a refund.They agreed to provide a refund within 4 weeks, but no refund was received even after 6 weeks. Upon multiple calls and emails, the customer service person said that the refund has not yet been signed off, and we'd have to continue waiting.We are planning to proceed to file a complaint with CASE and possibly with the small claims court. Upon a quick search, we noticed that there are many such complaints against LUSH at renotalk forum.We urge other customers who have received unfair treatment from this company to file claims with the authorities (CASE, police) so that they can be properly investigated for poor business practices.

This company is extremely unreliable and dishonest, I would suggest against buying from them.We bought a $3000 mattress from the showroom and paid in full. However, they failed to deliver on the promised date, and failed to even inform us that the item was not coming. When we called to check, they claimed that they had some problem with the mattress and tried to persuade us to change our mattress to another brand. We rejected the change and asked for a refund.They agreed to provide a refund within 4 weeks, but no refund was received even after 6 weeks. Upon multiple calls and emails, the customer service person said that the refund has not yet been signed off, and we'd have to continue waiting.We are planning to proceed to file a complaint with CASE and possibly with the small claims court.We urge other customers who have received unfair treatment from this company to file claims with the authorities (CASE, police) so that they can be properly investigated for poor business practices.