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cybergreen

Worst ID Firm that we encounter.

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The worst ever decision we made is to find this ID firm for our new house. The following is the experiences we face for our new house. Our house is taking approximately 4 month to complete due to the following issue:

 

Problem 1: Delayed handover

-          Entire projects have been delay due, from first met you told us might complete end of the Feb.

-          After CNY, we was deliberately ask you for the completion date as we need to move in for good date(Some Chinese  believe) and the ID told us that’s is a chances to move in without making effort to make it happens. Only after we double and double confirm with the ID then told us not possible as the carpentry work at least need 2-3weeks.

-          But at first before we met the carpentry contractor, we already questioning the ID why cant we met before CNY, so that we can speed up the whole process.. but the ID told us can only met after CNY because all the carpenter worker is going Malaysia holidays…

-          The ID only inform us after we met carpenter that the carpentry can only ready after another 3 weeks….which causing us a lot of problem for this delay as we was planned to move in early of March as we still need to pay the rental fee if we delay until March… and the good date we choose is also over due to this delay.

Problem 2: Poor project management

-          The ID have never show up onsite frequently to supervise the worker onsite. 

-          Not update or feedback to us on the project schedule or progress. We need to chase the ID every day for the update or project progress.

-          Due to lack of supervise, the ID no even know the worker mistake onsite. Like for example….our floor material is wrongly choose, Kitchen wall tiles size is wrong, painting is wrong for many places like our kitchen yard piling, main gate door, door frame color wrong, kitchen wall kitchen wrong size.

-          Carpentry worker mistake like our kitchen and shoe cabinet strike light is not install property due to communication issue. We have no choice but have to accept the mistake as the ID not even supervise and delivery the correct message to them as a designer.

-          One of our bedroom platform have to redo 3 time only match with our design.

-          We have emphasis a few time about the flooring covering to protect our floor from scratch. In fact, we need to cover it by ourselves. Our kitchen and living room floor is scratch and very obvious reflection when we turn on the down light.

-          Never see any proactive action plan: like for example the gas installation, the ID only notice us when we questioning him.

Problem 3: Onsite worker behavior

-          Worker are smoking in the house, common toilet very dirty and smelly, and trash is everywhere in the house not even bother to take down to the dumpster at the end of the day.

-          Painter Worker are rude to us when we are requesting to cover up the hole on the wall. Never put the painter tools properly and just left at outside of our house, we need to shift the tools and paint ourselves.

-          Floor washing worker trying to be rude to us when we are standing inside the house, they trying to pour the water to chase us go out. And shout at us for the windows key, and questioning us why we arrange on weekend as they need to rush to finish the work, and work is not completed properly as after they left we need to clean it by ourselves and the all the windows is not even clean properly, wasted our time whole day just to clean it all.

-          After the washing worker cleaning the floor, and just dump the all the rubbish outside of our house, this causing us a complaint from our neighbour.

 

Problem 4: Unsatisfactory workmanship

-          Our main door is faulty after the floor hacking. Toilet walls is crack and after that become our issue when we request the ID to touch up, they said not their issue as it at outdoor.

-          Master bath room water not as good as before compare to the first installation.

-          Store room door is keep on popping out, we have to press it there and hold for 20min to make it flat ourselves every 2 days.

-          Both common and master bath room lower cabinet is not install with the cover at the back, it seem like a big hole behind the cabinet.

-          The toilet touch up worker is not done properly as we need to double check and stop them back to redo for the touch up.

-          Painter are not even bother to taking care our floor, and door frame. After the painter left, we have to clean the floor ourselves and the door frame is so ugly after the final painting.

 

Problem 5: Hidden cost

-          Charges us for our 神台 that mirror glass. The glass mirror is FOC at first when he first met us.

-          Intend to charge us $280 per inch instead of $240 for cabinet. ( initial quotation is offering us $240, but told us material cost increase $280)

-          Charges us for our false ceiling curves and telling us its different cost for the design. The initial quotation is not cover all, although the quotation stated 'cover all".

-          Kitchen and toilet piping cost incurred, the ID told us charge by a piping connection…..but the initial contract is stated including “all water piping”. But  still charges us for the hot water piping cost us $400 per piping.

-           Charges us for the walking wardrobe sliding door. Telling us because of the mirror causing cost. FOC by right.

-          Charges us for store room tip-top door about $900 per door instead of per inch. Ended up we cancel as the cost is unreasonable.

-          3D drawing is chargeable after 10 pieces of design,  never ever mentioned this during the meeting.

 

 Please let me know if you keen to know who is the ID firm to avoid unnecessary loss like us.

 

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On ‎17‎/‎7‎/‎2017 at 2:51 PM, cybergreen said:

The worst ever decision we made is to find this ID firm for our new house. The following is the experiences we face for our new house. Our house is taking approximately 4 month to complete due to the following issue:

 

Problem 1: Delayed handover

-          Entire projects have been delay due, from first met you told us might complete end of the Feb.

-          After CNY, we was deliberately ask you for the completion date as we need to move in for good date(Some Chinese  believe) and the ID told us that’s is a chances to move in without making effort to make it happens. Only after we double and double confirm with the ID then told us not possible as the carpentry work at least need 2-3weeks.

-          But at first before we met the carpentry contractor, we already questioning the ID why cant we met before CNY, so that we can speed up the whole process.. but the ID told us can only met after CNY because all the carpenter worker is going Malaysia holidays…

-          The ID only inform us after we met carpenter that the carpentry can only ready after another 3 weeks….which causing us a lot of problem for this delay as we was planned to move in early of March as we still need to pay the rental fee if we delay until March… and the good date we choose is also over due to this delay.

Problem 2: Poor project management

-          The ID have never show up onsite frequently to supervise the worker onsite. 

-          Not update or feedback to us on the project schedule or progress. We need to chase the ID every day for the update or project progress.

-          Due to lack of supervise, the ID no even know the worker mistake onsite. Like for example….our floor material is wrongly choose, Kitchen wall tiles size is wrong, painting is wrong for many places like our kitchen yard piling, main gate door, door frame color wrong, kitchen wall kitchen wrong size.

-          Carpentry worker mistake like our kitchen and shoe cabinet strike light is not install property due to communication issue. We have no choice but have to accept the mistake as the ID not even supervise and delivery the correct message to them as a designer.

-          One of our bedroom platform have to redo 3 time only match with our design.

-          We have emphasis a few time about the flooring covering to protect our floor from scratch. In fact, we need to cover it by ourselves. Our kitchen and living room floor is scratch and very obvious reflection when we turn on the down light.

-          Never see any proactive action plan: like for example the gas installation, the ID only notice us when we questioning him.

Problem 3: Onsite worker behavior

-          Worker are smoking in the house, common toilet very dirty and smelly, and trash is everywhere in the house not even bother to take down to the dumpster at the end of the day.

-          Painter Worker are rude to us when we are requesting to cover up the hole on the wall. Never put the painter tools properly and just left at outside of our house, we need to shift the tools and paint ourselves.

-          Floor washing worker trying to be rude to us when we are standing inside the house, they trying to pour the water to chase us go out. And shout at us for the windows key, and questioning us why we arrange on weekend as they need to rush to finish the work, and work is not completed properly as after they left we need to clean it by ourselves and the all the windows is not even clean properly, wasted our time whole day just to clean it all.

-          After the washing worker cleaning the floor, and just dump the all the rubbish outside of our house, this causing us a complaint from our neighbour.

 

Problem 4: Unsatisfactory workmanship

-          Our main door is faulty after the floor hacking. Toilet walls is crack and after that become our issue when we request the ID to touch up, they said not their issue as it at outdoor.

-          Master bath room water not as good as before compare to the first installation.

-          Store room door is keep on popping out, we have to press it there and hold for 20min to make it flat ourselves every 2 days.

-          Both common and master bath room lower cabinet is not install with the cover at the back, it seem like a big hole behind the cabinet.

-          The toilet touch up worker is not done properly as we need to double check and stop them back to redo for the touch up.

-          Painter are not even bother to taking care our floor, and door frame. After the painter left, we have to clean the floor ourselves and the door frame is so ugly after the final painting.

 

Problem 5: Hidden cost

-          Charges us for our 神台 that mirror glass. The glass mirror is FOC at first when he first met us.

-          Intend to charge us $280 per inch instead of $240 for cabinet. ( initial quotation is offering us $240, but told us material cost increase $280)

-          Charges us for our false ceiling curves and telling us its different cost for the design. The initial quotation is not cover all, although the quotation stated 'cover all".

-          Kitchen and toilet piping cost incurred, the ID told us charge by a piping connection…..but the initial contract is stated including “all water piping”. But  still charges us for the hot water piping cost us $400 per piping.

-           Charges us for the walking wardrobe sliding door. Telling us because of the mirror causing cost. FOC by right.

-          Charges us for store room tip-top door about $900 per door instead of per inch. Ended up we cancel as the cost is unreasonable.

-          3D drawing is chargeable after 10 pieces of design,  never ever mentioned this during the meeting.

 

 Please let me know if you keen to know who is the ID firm to avoid unnecessary loss like us.

can PM me so I can deliver this to my Customer Group Chat?

 

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