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As busy working couple, we don’t really have time to supervise renovation via contractor so we decided to go with a ID to save us the time and effort. This is our story. First, we left the ID search till very late because the developer could not confirm when they can give us the keys to our unit. Being newbie, we did not factor in the CNY factor whereby many workers will go back … so we only started talking to ID (at Expo) on the 2nd week of December when our target move in date was by end January (or latest 1st week Feb) . Brave Huh? In summary , we talked to several IDs at one of the expo shows. Rest &Relaz : Eager guy, space planning concept was ok , but could not promise delivery before CNY after working out the space plan for 1 week. Cissern : Promised delivery before CNY , but package price was already high and with the extras added in, and on hindsight, can notice many hidden costs. *** : Promised delivery before CNY , but quotation was done on the spot and not very professional. Don’t feel comfortable with the ID serving us . Plush Living : Promised delivery before CNY subject to condition of defect rectification after CNY . Fast in proposing space planning and quotation ( given next day - points for speed and responsiveness) . Comfortable with ID although he seems new. Rest of them did not get back to us or during the show, told us that it’s impossible to delivery before CNY. In the end , chose PLUSH LIVING despite (A) not being the cheapest and (B) heard some bad experience from someone . (My personal take is that regardless or whichever company (although some company have more share of bad reviews) , there will always be some good experiences and bad … it really depends on whether you are comfortable with the ID and trust in them to push for you) General PL was willing to state in their contract that the handover will be 23 days after we finalize the design and pay the installments..which seems fair as if we keep changing the design , no one can promise the delivery by a certain date. Our ID William, and his manager were also aware of our budget and tried their best to fit into it although in the end, we still exceed our budget due to our own additional requirements . Throughout the whole selection and design process, our ID really put in a lot of time and effort to explain to us what they plan to do , at all hours of the day and even on weekends . Kudos to him for the effort and patience . We really spend many many hours selecting materials for laminates, wallpaper ,curtains , lights ,etc with him (every meeting with him (either at their office or at the lights/curtains) is at least 3 hours !) .All furniture purchases we did ,we keep calling or texting him on the colour , dimension ,etc..to see if it fits the design concept and he was very patient to response quickly most of the time. His manager (David) was also part of the discussions from time to time and gave good solutions/alternatives. Here are the concept pics : Then when renovation started, the service quality really shine through . All co-ordinations with the MA of our condo unit was done by the ID , including getting the PE to approve the hacking of the walls even before actual handover of the keys so that work can start immediately after handover . It seems that our ID was also the site supervisor as he himself was at our unit very often to check on the quality and to make sure installation of carpentry was per his drawings ,etc. He also coordinated the timings to ensure that no time was wasted as he has a short window to handover the keys to us , which he did earlier than promised and thus allowing us to move in earlier actually . Some during reno pics. What impressed me was the dedication to service .(eg. helping to coordinate with the main contractor of the condo who were still doing touch up works so that defects rectifications was done in concurrent with reno to minimize down time ) They were also very accommodating to any last minute changes that we had and tried not to add to the costs if possible. The reno process , of course, was not a bed of roses and hiccups and some minor reworks needs to be done (eg. flooring was not cleaned up after reno , some minor carpentry and wallpaper touchups, door that was removed during reno process was not well taken care of , and so got some dinks here and there but nothing really major) . Here you can see the actual (after move-in) conditions and make a comparison with the concept pics. In conclusion , I believe that PL is one company that really believes in customer service (or it might just be the team that was assigned to me) and they delivered quality works . Not the cheapest in town , and their lighting / curtains guy that they use are really really not the cheapest either (so far good quality though) , but if you want peace of mind , I think I would not hesitate to recommend them ,especially William and David. And to prevent any PMs on price - here it goes : our reno costs 24K excluding furnishings (additional costs over our budget of 20K due to mega big balcony that we wanted chengal decking and for laminating the 9metres long bay windows ) . cheers!

no problem with me at all . please go to om thread and post there. i wun reply. i am just stating personal experience at not one but two different lush stores, one with only one sales guy (which i can understand) and the other one with two or three sitting around doing nothing...

hi thanks. if i have space for a "Ping Feng", i would do so or built the partition .... but small space leh ... thanks anyway

Hi all , was asked by FSM to erect a partition wall facing the door to prevent chi from flying out straight to the window. (door face window) . it will be quite impractical to do so due to small space.. what are the alternatives? Tall plant? some hanging crystals ?etc ? please help. cheers!

dun like their "posh" attitudes from their sales guys ... only atten to ang mos when we are there ..and reply to our queries curtly. went to OM ..equally nice furnitures and totally different service.

yah..please help to provide exact location...did they advertise? looking for 2 carpets..1 for study and 1 for living.. those plush ,thick fibres , type.. thanks in advance