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  1. Please do not use localInn interior design. Especially the ID Kenny . We choose them as given a quote that matches our budget. About 60 k for the whole HDB 5 room. During his site visit he mentioned the old ceiling can be reused. Half way thru Reno he texted us saying the ceiling cannot be saved and that cost us another 5 K . During choosing of tile he didn’t openly communicate that workmanship involved will cost another few 1000 . The addictional cost was more than 10 k which we could have gotten higher reno loan. The job competed is half way and after we paid our 95 % payment he started to ignore our text msg of touching up. I mentioned I do not want a two way swinging door at the kitchen as the wind from kitchen window is strong and it will cause injuries to anyone standing near the door. Literally smack to the face. He kept delaying the request and accident until it happened when my kids visited the new house. Again no apologies. Anyway I shouted at him and things was done. We communicated to the management and they are not very apologetic either towards the whole matter. Makes me wonder if this is the way how they deal with all customer. Overall very disappointing experience and in future I won’t engage any ID. Aint supposed to take away our stress of Reno? Unfortunately this is not the case. I do have many other items to show that they are quite brainless in the design pics below. Pic A fridge beside oven? Fail design! pic B He ask us to get a switch for the light and it not in use . Why’d I we need to pay so much and still need to get the switch ? pic c super loud buzzing sound when switch on ? Why no answer from him too. pic d see the unevenness on the wall he blame it on HDB workmanship!? Maybe expert here can share ur thoughts. After paying so much? He build the light to make it more obvious. It’s a joke right? Pic E and F he had no prior contact to any door supply or window supply we waited for his contact till the end of Reno and so we had to find ours . The thing is the painter already far gone to touch up the paint… How can a ID company comes with no contact ? Weird right? Pic G well u can see I cannot build a curtain rod up from the ceiling cos he build a light wire case there . This happens after we told him in the early stage that we will install curtains! the rest is history … move forward I guess
  2. I hired a pretty decent contractor with celebrity endorsement to my newly purchased house 31/2 years back.. I paid for almost 60k for the renovation work. 3 months after I stayed in my New house, I saw that my flooring tiles on the toilet are always wet even when no one is using the toilet. As my laminated flooring and my toilet tiles is just right next to each other, it resulted in my laminate floors been warped or swollen up causing a unpleasant bump and unpleasant smell.My contractor rectified by plastering my toilet tiles with cement and changing my laminated flooring 3x. Before they actually rectify it, I called an HDB inspection officer for his expertise inspection. I was told more than once (since i called on HDB to inspect more than once) that the cause is due to the embedded PVC joint being loose under my tiles and the solution is to hack away the common and also the master toilet flooring as chances are that the water has seeped through and might cause more severe and dangerous problem.As I delivered the msg to the Renovation Contractor boss, he actually raise his voice at me and told me to write a letter to say that if the joint is not loose then I would pay for the hacking. Seriously?Wow.. and that i should believe the contractor as they know more about renovation.. I was advise by a friend to file a CASE or stomp them or even sue them (my uncle is a lawyer so I'm not worried of the cost)I hesitated as I know it might cause their licence to be revoked and the livelihood of their employees to be affected.Now, they are putting up a higher curb to prevent the water from seeping out, instead of resolving the problem once and for all they are just patching it from the top. They left my place after placing the extra curb with cement all over my house, my stuffs, my clothes, practically everything i touch is dusty, My father is an asthmatic patient please.... on top of that I cannot use the shower for 24hrs.I am not confident that this time the problem will solved.. lets wait 2 weeks and see.I hope someone could give me an advise and what would you do if it was your home affected.