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joecheong

Jetstar Refund Delay

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Hi,

Just to warn everyone intending to book a Jetstar flight,

I book 6 tickets to Bangkok in Dec 08 for Mar 09 school

holiday and received a call in Jan 09 about the cancellation

of our flight.

We will given a choices for another flight or cancel and

be given a full refund which we have to wait for 3 months.

I have call Jetstar a few times regarding my refund through

their customer service call centre and was told each time

it is being process.I'm very worried that we will not be able to

get our money back.

I was told there is no office or email address in Singapore

you can write or complain to.Until now i have not even

received any letter regarding my refund which show that

the management of Jetstar do not bother about their

customer complain.

 

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Hi Joe, I booked a trip in February with Jetstar but experienced some errors while making my payment. It was during the sales period I guess traffic was heavy. Anyway, I tried several times but still received the same errors so I gave up and booked my itinerary with another budget airline. To my horror, about 30mins later, I received confirmation through email. The payment actually went through and the fare was charged to my credit card! (I wasn't aware we could cancel this with the bank.)

I immediately called their hotline to complain and the officer told me to get a refund I would have to write in. Till now, I am still waiting for their reply. Like you, I was told to just wait. I'm worried too. Let me know if you have progress. Sigh.

Hi,

Just to warn everyone intending to book a Jetstar flight,

I book 6 tickets to Bangkok in Dec 08 for Mar 09 school

holiday and received a call in Jan 09 about the cancellation

of our flight.

We will given a choices for another flight or cancel and

be given a full refund which we have to wait for 3 months.

I have call Jetstar a few times regarding my refund through

their customer service call centre and was told each time

it is being process.I'm very worried that we will not be able to

get our money back.

I was told there is no office or email address in Singapore

you can write or complain to.Until now i have not even

received any letter regarding my refund which show that

the management of Jetstar do not bother about their

customer complain.

 

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Hi Joe, I booked a trip in February with Jetstar but experienced some errors while making my payment. It was during the sales period I guess traffic was heavy. Anyway, I tried several times but still received the same errors so I gave up and booked my itinerary with another budget airline. To my horror, about 30mins later, I received confirmation through email. The payment actually went through and the fare was charged to my credit card! (I wasn't aware we could cancel this with the bank.)

I immediately called their hotline to complain and the officer told me to get a refund I would have to write in. Till now, I am still waiting for their reply. Like you, I was told to just wait. I'm worried too. Let me know if you have progress. Sigh.

Hi wei_ling999,

I'm sorry that u have to face the same problem like me,

I'm sure there is a lot more consumer out there with

the same problem.I got an email address of another

consumer which is now trying to gather all those who

have being affected by this refund problem and he will help to

claims against jetstar either through CASE or whatever

channel possible.

This is his email ii_sss@yahoo.com.sg

Pls provide him with all your information.

Goodluck

joecheong

cks_joe@yahoo.com

 

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Hi wei_ling999,

I'm sorry that u have to face the same problem like me,

I'm sure there is a lot more consumer out there with

the same problem.I got an email address of another

consumer which is now trying to gather all those who

have being affected by this refund problem and he will help to

claims against jetstar either through CASE or whatever

channel possible.

This is his email ii_sss@yahoo.com.sg

Pls provide him with all your information.

Goodluck

joecheong

cks_joe@yahoo.com

Jetstar promised me a full refund after rescheduling their flights to Bangkok in January 2009. I've waited from January till now. I've called up their call centre many times. I don't see my refund for 2 round trip tics, total of $367.76 till today. They keep telling me lies & stories each time. I am sick of this. Can

 

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Jetstar promised me a full refund after rescheduling their flights to Bangkok in January 2009. I've waited from January till now. I've called up their call centre many times. I don't see my refund for 2 round trip tics, total of $367.76 till today. They keep telling me lies & stories each time. I am sick of this. Can

Hi wei ling,

Pls try this number 63180941,I received this call from Jetstar

and got help in getting back my refund.

Goodluck

Joe

 

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