Anybody bought furniture or mattress from harvey norman before? any comments on promptness of delivery and other after sales service?

Edited November 5, 200917 yr by crimsonred

Anybody bought furniture or mattress from harvey norman before? any comments on promptness of delivery and other after sales service?

Dinning Table - told to deliver from 10am to 3pm . Keep calling them and tell them I need it before 2 as no one will be ard after 2pm . Came at 3.30pm - size wrong. (but they did change for me after that)

Coffee table - delivery same as above - but they give me a display set instead of the agreed new set – Reject set and Ask for refund, waited 2 week no reply. Need to collect the refund personally after 1 month

Fridge – Very good. Came early then expected (read my blog on my good service experience when buying fridge)

TV and HTS – promise to delivery and set up the next day – Deliver but no one come to set up . Wasted 1 day because sale man forget to fax the invoice to Philips . Found 2 dead pix after 1 day – 1 to 1 exchange the following week .

Dinning Table - told to deliver from 10am to 3pm . Keep calling them and tell them I need it before 2 as no one will be ard after 2pm . Came at 3.30pm - size wrong. (but they did change for me after that)

Coffee table - delivery same as above - but they give me a display set instead of the agreed new set – Reject set and Ask for refund, waited 2 week no reply. Need to collect the refund personally after 1 month

Fridge – Very good. Came early then expected (read my blog on my good service experience when buying fridge)

TV and HTS – promise to delivery and set up the next day – Deliver but no one come to set up . Wasted 1 day because sale man forget to fax the invoice to Philips . Found 2 dead pix after 1 day – 1 to 1 exchange the following week .

hmm the electrical items..from direct supplier or harvey norman delivery guys?

All harvey

but the wall mounting is under philips

Regards

Simon