Lengthy comments based on my experiences (disclaimer: comments on the Sales Designer i had, do not applies to all within Absolook, thus I will not disclose his name openly) :
engaged Absolook during one of their events (after 3 other ID failed to provide me the quotations), thus the person who approached me is kinda young which initially i was lack of confident with. during the sales-talks, he since to be sincere (who is not when trying to earn the money) and able to provide some genuine comments. he knows my project is small (1 room condo) and i have a budget which i emphasized to him. when i asked him to provide the quotation based on to-scale drawing, he failed to do so. He based on my estimated measurement as he promised if there is a different can be refund/top-up. but after i paid the deposit, things are going slow despite i told him my targeted date to move in. submission of 3d drawings (which is totally different from what i have described and wrong color) and the amendment of quotations after actual measurements / change of items. even though he has a back-up during his almost 3 weeks absence (reservist + personal), afterall it is his project, thus his back-up will need to keep consult him whenever i asked something. now i only crossing my figure hard that i can have my unit ready as per the targeted date which he promised. Will update again when the reno starts/finish.
Before/after Service: 2.5/5
Perhaps his lack of experience, all the ideas were from me (he still can asked me what i like to do, send him the picture) which different from my expectation of an ID. As my unit is small, I need him to provide constructive ideas in terms of space-saving which he din. I provided a quite a common functional dining table, he looked lost which made me worried if he can deliver that. I will need to talk to the contractor directly when on-site. Till date, i see no creativity generated by him. Not sure if it's a too small area to play with (but i do not see it as a limitation)
Creativity / Constructive suggestions: 0/5
the more i compared, the more i discovered that their pricing is 30-40% more than direct-contractors, 10%-15% more than other IDs (not sure if it is so-coincidentally that Absolook's pricing is the most expensive). during one of his sale-talk, he highlighted that their pricing definitely not the lowest, as what they are delivering are quality and service which they are proud of (no comments on quality of carpentry work as i have not started reno, will comment later but i see the service level is not there) which i also made to believe that what i am paying is the quality and service. he also sales-talked to me that their carpenter is a subsidiary to the company which only handles their projects, thus definitely cheaper and better quality (again) which I do not know how true is that (can anyone comment?).
Quality of work: TBA/5
that's my comments so far... i will update 3 weeks later.