tea

I am a happy customer of Brilliant prints as well. Their service and turnaround time is simply fantastic. I am definitely going back to them for more canvas print.

I bought my serta mattress taka today. Additional 10% discount. Didnt take the sheep as we are not soft toy pple. opt for additional mattress protector instead. Sierra Hill - Queen - $3050 - 2 x mattress protector - 1 long pillow + 2 cases (1 extra case) - 2 latex pillow

happy, has your door been changed?

oh dear, must be very frustrating. I remembered once i called and she didnt pick up as well. As I stayed nearby, i pop over to her shop and saw her there looking at some jewellery with another lady. Guess she is ignoring your call....

so quiet here. Hope all those who are in the midst of reno will have a smooth reno and those going thru rectification will have everything done up to expectation.

INT: actually we did kinda 'scrutinize' the flats (not to last details) that Tony brought us to. First thing out of your hse, we told tony, we want another painter. But your flooring was very nicely done. Honestly, i think there are quite a number of negative remarks from different customers as you can see from the post. The '1 negative remark' probably referring to me ba.. cos i was the only customer with a lot of issues before the rest voiced out.

Oh, i got my lights from Pantech as well. The boss is pretty nice. We got the 12watt downlights and it was too long for the false ceiling. went back to change n he had no issues with it.

we bought our own lights from a shop at jurong east. But for the ceiling fan, we went to check out price n model. After that, we told gina to get if for us if it is below $xxx (the price we were quoted). I don really mind if they earn comm from it cos i am already paying lower than when i go to the shop.

Yoko: i get what you mean. cos during the discussion phrase, we told gina wat we wanted for the hse. That is asian theme (mixed of bali, peranakan..) and most impt, easy maintainence. but when she started the designing, she suggested a lot of dark mirrors. Yes, the dark mirror are nice and will make the place classic. but it didn't fulfil the asian theme n easy maintainence part. so in the end, we decide to use them as a contractor (minus the designing part). Hubby drew out all the design we wanted in 2d and gave it to her. so eventually the hse design was very closed to wat we wanted. But it was not easy to convince her of wat we wanted cos she keeps telling us this is not nice and that is not nice. We appreciate her advice but I think she have to understand certain theme cannot go well with certain design. oh, you used PD door? i had that for my storeroom at the old place. I like PD door. but sometimes, it does get a bit jam. Cresendo: Credit to be given to CD as they did follow up very quickly on my reno recitification. Tony was very responsive during that period. on the whole, i think gina n tony are sincere pple. just that they are not that detailed when it comes to project management. So if you heng heng, sub con do a good job, then all is well. but if the opposite happens, then .... For our case, frustrations builds up as we cannot understand how come they are so hands off the project and instructions we told them were not put into actions or taken to hearts. to us, more effort spent on the project will mean less time on the rectification work. sigh. Happy: you mean your mum, sister and wife quarrel among themselves or with CD? Must be very stressful for you either way. Agree with Hairy, new customers please make sure everything is written down in black and white. if cannot be written down, then draw and indicate measurement etc. this is to prevent misunderstanding for all parties - CD / Sub cons / customers.

Hairy: i share the same sentiments. I think we used CD at the peak of their business. we felt not much focus / attention was put on our project. we hardly see any of the cd pple on site to monitor the progress. my hubby was there to oversee everything. a big portion of my life during the reno period goes like this. morning at about 1030 - 11am: call gina and check with her what is going to be done, who is going to do what at what time... etc. afternoon: call hubby n check if the things gina said were done... evening: go on site to check next day: same cycle starts. tell me how not to feel frustrated. it is like, if i don do the above cycle everyday, i am sure, more things will fall off the plate. and the reno completion will be delayed further. Honestly, only pple who go thru all these **** will know why we are so frustrated. It is true that that the group of sub con we get will affect our experience with CD. I kena a bad electricial n plumber. what went wrong for your reno? Think Happy got it bad as well. The granite tiling was badly done. The toilet door was not fixed properly... etc. Intrique: tony brought us to your place before we sign up with them. I can understand why you are a happy customer. we like your place as well. The carpentry and tiling were well done. we signed up partly after seeing your tiling. but I really don know why our tiling is not as good as yours...

Happy: guess u got the the gists of it all. guess that is the purpose of forum, sharing of good n bad comments.

Celine, i don think any of the forumer here wants to fight. guess it is the built up of frustrations. As with all renovation, there are bound to be issues and I am sure everyone is aware and prepared for it. guess the frustrations built up when things being told or instructed were forgotten and mistakes were made after repeat reminders. It is really very stressful to be keeping watch on the reno progress like a hawk to ensure it is done properly. who didnt have too much rectification work will not understand the stress and frustrations that we had gone thru and thus all the complains. I had my fair share of rectification works and I know the frustrations of tracking it all. On a fair note, i have to say tony n gina did follow up on the rectifications. Tony also allowed us to choose the new doors design that he is replacing for the damaged ones. Hope CD can improve on their service level by being more stringent with their sub-con's work since part of the the issues are due to sub-cons' work standard or attitude. And of cos, will be good if Gina starts noting down what the customers says / instructed to minimise any frustrations or misunderstanding when things are not done / forgotten.

which company / business wouldn't want to have 10 more happy customers and who among us don want to be a happy customers?

hairy: are u in midst or reno or have completed reno?

steve: i thou i posted pics of the defects. Closed up ones to be exact. so doesn't it tell how bad it is? how do you show defects by posting pics of whole hse? Suggest u be very precise to which of my comments is flaming them????? did i not support all points with photos evidence? You are lucky they did a good job for your place. you have every right to be a happy customer but that does not mean that unhappy customer like me cannot voice out in a forum.

Where got sour? correct mah, you are a HAPPY customer wat.... or did i missed something? I got the impression that you are the #1 supporter wor and I have never doubted you cos I believe there are always happy n unhappy customers in all situation. You prob need to manage your support for them in a better manner rather than jumping straight to their defence when i posted all the defects pics ya. I thou those pics speaks for themselves. you asked to visit my place, post my home pics and not forgeting, pming another forumer for pic of my hse. so sneaky.. tsk tsk tsk. Forum is for all to share experience. The only good thing i can say about them is they do recity defects.

Have have. You are the No. 1 Happy customer lor.

Lynnnie: Yes, it is the frustration of having to keep calling and smsing them to get things done. Hello, we are your customer, not your secretary lor. Hairy: i know what you meant. Gina will always say, 'anything can be done, just a matter of want to do or not' before you start the work. After that, it will be 'eh, this cannot be done... or that cannot be done' Steve: There has been a group of unhappy customers from CD. Just that no one posted. They really have to change their attitiude and be more hands on with project. Gina took a few photos of my place after the reno and cos of the unhappiness, I have told her not to use any of our photo as part of CD portfolio. Basically, we came up with design (even drew it), colour scheme etc. All she needs to do is to coordinate and overlook the progess and she did a super bad job on it.

from wat i know is that they do not have to pay the sub cons for rectification work.

think i understand why lynnnie is hesitant to get CD to rectify. We have the same fear. My experience: After overlay, my toilet door cannot close as the sink was in the way. Plumber came to move the sink which is suppose to be a simple process right? BUT, this bo bo plumber damaged my wall tiles when he was moving my sink!!!!!! and this means got to get the tiler in to redo the tiles. after that, we got so much cleaning to do, so much dust... See, 1 oversight from CD (forgot we have overlay) wasted so much time and effort from our side. For them, it is easy to say, we send man up to rectify. but cos their sub con are not that good / careful, one thing leads to the next. We are super duper stress when their pple come up to do things. we learn from experience to watch all their workers like hawk. cannot leave them alone. cos they are always so careless, knock here, hit there... end up having more recitfication work to add to the list. Steve: you are very very lucky not to have to go thru all these. it is actually the frustrations that is difficult to deal with. Yes, i definitely appreciate CD being responsible in doing the recitification work. But all these could have been avoided if they have paid more attention to the project and be there to supervise their sub con's work.

Steve, you sure are one of the few lucky ones who didnt have much problems with CD. Maybe we engaged them at a time when their business is booming... so they go no time to manage all the projects. just leave their sub con to do all the work. customer complain then go rectify.

Hi Lynnnie, They did give us some paint for touch up but we felt the painting that was done was kinda 'thin'.... still wondering why paint will come off when we wipe the wall. it will not be very logical / practical if everytime there is stain, we wipe the wall, then got to use paint to touch up.. then got to wash paint brush... wao lau, like that, we will be super bo eng.... I am sure you can ask her for some paint, anyway, the painters didnt use a lot of paint with such 'thin' layers. The last time we painted the hse ourselves. no such problems... so this is the first time we encountered this. We kinda felt Gina was 'not there' sometimes when we talk to her. So my hubby drew all the cabinets for her.. to minimise any miscommunication. For new customers, I will suggest you get Gina to DRAW out all the cabinets that she is going to do with the measurement. This will minimise miscommunication and it doesnt take a lot of time. Btw, is your reno completed?

lynnie, when i read your post, i felt so glad (not meant to be goofing)cos when i first posted on all the problems i had, it seems like i was the only one with the problem with CD. in the end, i give up giving much honest comments thou i have a long endless list with all the photos evidences. we realised that during the course of our renovation, they were hardly there to supervise the work. we got to call her almost very day to remind her and ask her when the workers are coming, when this or that will be done or scheduled to be done, remind her that there is a pillar here / there etc. It has been a tiring process. a lot of things were not taken note of, forgotten, etc. talking about design, when we saw one of our neighbour's house (also using CD). Part of their kitchen cabinet was the same as ours and my hubby drew the design for gina. when i spoke with the lady, they thou gina came up with the design. hmmm... did you ask them to redo all the kitchen cabinets? Gina did assured us that if the design or measurement is incorrect / different from the agreed design, she will ask the carpenter to remove everything and redo. one thing i agree with everyone is their recitification work. they are responsible to do the recitification work.

their quality is not bad. we have quite a few items from them. Daybed, coffee table, wood engraved mirror and screen. So far, all items are still in good condition. very happy with it.

simple calculation on what you can get back. Selling price - (what you paid from CPF + interest) - (outstanding loans from bank) = balance There are still stamp fee, levy (if you had taken grant for the current flat), legal fee, admin charges etc. You can get hdb to give you the estimated amount by calling their hotline.