I am sorry that you've faced such a situation. I hope everything will be alright and you will talk directly with the company. Sometimes it can be their fault, and as they work a lot through the day, they could've not seen this mistake. There must be a customers service, where you could let people answer your question. Try to do anything to avoid such further situations. I remember once I ordered some pairs of gloves on https://harmonycr.com, and the company stuck two of them in the box's corner by mistake. I remember I wanted to write a bad review when I thought about calling them, and they've told me they shipped everything. Only after that did I check the box and see the lost pair!