A customer spilled a drink near our till and staff stepped around it for nearly an hour before anyone cleaned it. Nothing happened, but it could have. Any suggestions on public safety leadership lessons for private companies, especially around risk management and getting people to act quickly?

 

It's strange how everyone can notice a hazard yet assume someone else will deal with it. At a shop I worked in, a leaking fridge left a puddle near the entrance, and three people walked past before anyone grabbed a mop. After that, we agreed whoever spotted a risk would either fix it safely or report it immediately. You could also check out this Frank Elsner on IdeaMensch for a public safety leadership perspective. It isn't a shop safety guide, but it's a useful starting point for thinking about responsibility and quicker decisions.