This company is extremely unreliable and dishonest, I would suggest against buying from them.

We bought a $3000 mattress from the showroom and paid in full. However, they failed to deliver on the promised date, and failed to even inform us that the item was not coming. When we called to check, they claimed that they had some problem with the mattress and tried to persuade us to change our mattress to another brand. We rejected the change and asked for a refund.

They agreed to provide a refund within 4 weeks, but no refund was received even after 6 weeks. Upon multiple calls and emails, the customer service person said that the refund has not yet been signed off, and we'd have to continue waiting.

We are planning to proceed to file a complaint with CASE and possibly with the small claims court.
We urge other customers who have received unfair treatment from this company to file claims with the authorities (CASE, police) so that they can be properly investigated for poor business practices.

OMG! If only I knew about this forum!!! I will NEVER EVER BUY from Lush!! Pls everyone don't be fooled by their Marketing!! Their stuff are crap!! I bought a cabinet and dining set from them and it's a disaster! The doors on the cabinet snag bcos they are so badly cut, it's out of shape! And the drawers, they don't align properly at all!! The worst is the dining table!!!!! It's shaky!!! The customer service staff said we NEVER PROMISED that the table will not shake!!! WTF!! How to use a dining table that is shaky!!! They told me not to touch the table!! It won't shake if u don't touch the table!!!!!!!! WTF!!

Btw, I waited more than 3mths for my furnitures to arrive!!

DONT EVER BUY FROM THIS COMPANY!!! 

I paid for a TV Console from LUSH for more than $1,200 in August 2017. Some weeks later, they told me they discontinued making it. They agreed to give a refund. Nothing heard about the refund in September or October. So I called, they say will refund me to my credit card. Checked credit card statement, again nothing in November. I called, and they said refund will be in December. December came, but again, no refund - what a surprise. When I called again, they gave me a specific refund date: Fri, 5 Jan 2018. They promised over several phone calls that it will be refunded that date. 5 Jan came and went by with no refund or phonecalls. I called again and their customer service cannot be reached for a week. When I finally got through, they said they have raised with their accounts and will update me. Nothing heard again. I have emailed them and not gotten any reply for more than a week now. Reminder email was ignored too.

After 6 months and a total of 10 phonecalls, I finally got to speak to the Accounts person today directly, who said she will effect the refund tmrw. I'm not holding my breath.... 

I have no energy chasing on another matter with them. Earlier, I had also bought 4 chairs of the same colour. After 4 months, they were delivered, but 1 was of the wrong colour. Champion. LUSH took the wrong colour chair back and will be replacing it. It's been 3 months with no news heard.

Goods paid but not delivered after half a year, and promised refund remains elusive. Surely no company should be allowed to do this in Singapore?

You decide if you want to buy from LUSH....