I don't know what so great about this contractor. I text and text many times to seek quote. Not too impress. Either no response or after many hours a reluctant response. Even before award the job like this. What's more after money paid

On 12/10/2017 at 10:57 PM, Iceman007 said:

I don't know what so great about this contractor. I text and text many times to seek quote. Not too impress. Either no response or after many hours a reluctant response. Even before award the job like this. What's more after money paid

I agreed....response is not eager.

Tried Teng Hong Renovate after seeing some of the reviews here. Verdict: Wouldn't recommend nor discourage you from trying.

My project was handled by one of the two ladies who i assume are the main project managers for the company. She's nice and friendly with a decent amount of experience but lack the kind of proactivity i would have liked for a renovation project. I understand that contractors don't help you design your house, that they'll simply execute according to the needs/wants of the clients  but i would think that they are also capable of recommending you other aspects of a renovation work based on experience. And that is something which was severely lacking with my contractor/project manager.

Given her experience (i'm not sure if this is a common practice but hear me out ok?), i would have thought that she'd create a whatsapp group with the clients involved and provide a progress update of the project but that didn't happen. You'd have to ask for updates to be given one. Seeing that they have handled numerous projects, i would've also expected better workmanship from them but it was disappointing to learn that the project manager does not ensure that the work done is to an acceptable standard. That is not to say that they fixed a cabinet with loose screws but perhaps more of if a wall has been hacked and you have to make good of the "affected areas",  you don't just patch it up and leave it without considering that it has created an uneveness against other parts of the wall. I'm ok if the workers does this because i don't expect them to do more than they are told to do but perhaps for the project manager, it would've been good had she checked on the work, noticed the uneveness and liaised with the client to see if it is acceptable and perhaps even provide an option to consider; evening out the surface and the labour cost induced for such work. There was also the issue with the floor skirtings. Some parts were removed due to the need to hack and the patch up job they did was to just fill in half and half with the untouched floor skirtings in order to fulfill their requirement of making good the affected areas. I had to ask for the project manager to consider if her workers had considered if that is the best possible solution before suggesting a better alternative. 

I had to deal with every minute detail of the project. It's funny because my renovation project wasn't even complex. All they had to do was hack two walls (kitchen + bedroom), paint the house white and fixed the kitchen cabinets but having to keep tabs on the project manager for updates felt like my renovation required extensive carpentry/tiling/plumbing work. I was never harsh nor demanding, didn't even press them to complete the work quickly but it felt like my project was too 'small fry' for them that they wouldn't take me seriously.

All in all they did an ok job for me but i'm not sure if had I gotten the other lady to handle my renovation project, perhaps my experience would've been better overall. There are a few other issues that i ran into with her but whatever i've mentioned here should suffice.

As mentioned by a few previous posters here also, they took a very very long time to answer my queries. Just my 2 cents.

 

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