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cybergreen

Worst ID Firm that we encounter.

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The worst ever decision we made is to find this ID firm for our new house. The following is the experiences we face for our new house. Our house is taking approximately 4 month to complete due to the following issue:

 

Problem 1: Delayed handover

-          Entire projects have been delay due, from first met you told us might complete end of the Feb.

-          After CNY, we was deliberately ask you for the completion date as we need to move in for good date(Some Chinese  believe) and the ID told us that’s is a chances to move in without making effort to make it happens. Only after we double and double confirm with the ID then told us not possible as the carpentry work at least need 2-3weeks.

-          But at first before we met the carpentry contractor, we already questioning the ID why cant we met before CNY, so that we can speed up the whole process.. but the ID told us can only met after CNY because all the carpenter worker is going Malaysia holidays…

-          The ID only inform us after we met carpenter that the carpentry can only ready after another 3 weeks….which causing us a lot of problem for this delay as we was planned to move in early of March as we still need to pay the rental fee if we delay until March… and the good date we choose is also over due to this delay.

Problem 2: Poor project management

-          The ID have never show up onsite frequently to supervise the worker onsite. 

-          Not update or feedback to us on the project schedule or progress. We need to chase the ID every day for the update or project progress.

-          Due to lack of supervise, the ID no even know the worker mistake onsite. Like for example….our floor material is wrongly choose, Kitchen wall tiles size is wrong, painting is wrong for many places like our kitchen yard piling, main gate door, door frame color wrong, kitchen wall kitchen wrong size.

-          Carpentry worker mistake like our kitchen and shoe cabinet strike light is not install property due to communication issue. We have no choice but have to accept the mistake as the ID not even supervise and delivery the correct message to them as a designer.

-          One of our bedroom platform have to redo 3 time only match with our design.

-          We have emphasis a few time about the flooring covering to protect our floor from scratch. In fact, we need to cover it by ourselves. Our kitchen and living room floor is scratch and very obvious reflection when we turn on the down light.

-          Never see any proactive action plan: like for example the gas installation, the ID only notice us when we questioning him.

Problem 3: Onsite worker behavior

-          Worker are smoking in the house, common toilet very dirty and smelly, and trash is everywhere in the house not even bother to take down to the dumpster at the end of the day.

-          Painter Worker are rude to us when we are requesting to cover up the hole on the wall. Never put the painter tools properly and just left at outside of our house, we need to shift the tools and paint ourselves.

-          Floor washing worker trying to be rude to us when we are standing inside the house, they trying to pour the water to chase us go out. And shout at us for the windows key, and questioning us why we arrange on weekend as they need to rush to finish the work, and work is not completed properly as after they left we need to clean it by ourselves and the all the windows is not even clean properly, wasted our time whole day just to clean it all.

-          After the washing worker cleaning the floor, and just dump the all the rubbish outside of our house, this causing us a complaint from our neighbour.

 

Problem 4: Unsatisfactory workmanship

-          Our main door is faulty after the floor hacking. Toilet walls is crack and after that become our issue when we request the ID to touch up, they said not their issue as it at outdoor.

-          Master bath room water not as good as before compare to the first installation.

-          Store room door is keep on popping out, we have to press it there and hold for 20min to make it flat ourselves every 2 days.

-          Both common and master bath room lower cabinet is not install with the cover at the back, it seem like a big hole behind the cabinet.

-          The toilet touch up worker is not done properly as we need to double check and stop them back to redo for the touch up.

-          Painter are not even bother to taking care our floor, and door frame. After the painter left, we have to clean the floor ourselves and the door frame is so ugly after the final painting.

 

Problem 5: Hidden cost

-          Charges us for our 神台 that mirror glass. The glass mirror is FOC at first when he first met us.

-          Intend to charge us $280 per inch instead of $240 for cabinet. ( initial quotation is offering us $240, but told us material cost increase $280)

-          Charges us for our false ceiling curves and telling us its different cost for the design. The initial quotation is not cover all, although the quotation stated 'cover all".

-          Kitchen and toilet piping cost incurred, the ID told us charge by a piping connection…..but the initial contract is stated including “all water piping”. But  still charges us for the hot water piping cost us $400 per piping.

-           Charges us for the walking wardrobe sliding door. Telling us because of the mirror causing cost. FOC by right.

-          Charges us for store room tip-top door about $900 per door instead of per inch. Ended up we cancel as the cost is unreasonable.

-          3D drawing is chargeable after 10 pieces of design,  never ever mentioned this during the meeting.

 

 Please let me know if you keen to know who is the ID firm to avoid unnecessary loss like us.

 

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We have wrote the email to the management. Below is the email we sent.

Problem 1: Delayed handover

-          Entire projects have been delay due, from first met the ID told us might complete end of the Feb based on the renovation plan.

-          After CNY,(1st Feb 2017) we was deliberately ask him for the completion date as we need to move in for good date(Some Chinese  believe) and the ID told us that’s is a chances to move in without making effort to make it happens(never see his plan or action to expedite it). Only after we double and double confirm with the ID then told us not possible to complete as the carpentry work at least need 2-3weeks.

-          But at first before we met the carpentry contractor, we already questioning the ID why cant we met before CNY, so that we can speed up the whole process.. but the ID told us can only met after CNY(but there a week before CNY, just wonder why we cant met and discuss first as the meeting confirm more than once) because all the carpenter worker is going Malaysia holidays…

-          The ID only inform us after we met carpenter that the carpentry can only ready after another 3 weeks….which causing us a lot of problem for this delay as we was planned to move in early of March as we still need to pay the rental fee if we delay until March(at the end we have to paid extra 1.5 month rental fee)… and the good date we choose is also over due to this delay.


 

Problem 2: Poor project management

-          The ID have never show up onsite frequently to supervise the worker onsite.(but i see your fb is telling everyone that your ID is proactive and will update the progress to the owner very constantly) Maybe less than 10 time onsite for overall projects with 4 month projects.

-          Not update or feedback to us on the project schedule or progress. We need to chase the ID every day for the update or project progress.Because of that, we have to go onsite to check and see the work quality.(and we catch plenty of problem, just imagine we are not onsite and only check after a week).

-          Due to lack of supervise, the ID not even know the worker mistake onsite. Like for example….our floor material is wrongly choose, Kitchen wall tiles size is wrong, painting is wrong for many places like our kitchen yard piling, main gate door, door frame color wrong, and so on.

-          Carpentry worker mistake like our kitchen and shoe cabinet strike light is not install property(very ugly but no choice we have to accept it) due to communication issue. We have no choice but have to accept the mistake as the ID not even supervise and delivery the correct message to them as a designer. (many of time he only deliver the msg via phone...)

-          One of our bedroom platform have to redo 3 time only match with our design.(the platform is totally different from our requirement, and very big different from the 3D drawing also. Every time we insist  to redo the platform, but he trying to smoke us and convince us to avoid the redo troublesome work....)

-          We have emphasis a few time about the flooring covering to protect our floor from scratch. In fact, we need to cover it by ourselves(at least tell him 5 time from first our meet up until final touch up). Our kitchen and living room floor is scratch and very obvious reflection when we turn on the down light.

-          Never see any proactive action plan: like for example the gas installation, the ID only notice us when we questioning him. He never ever take his initial to arrange or at least inform us as we are the first time owner who doing the kitchen renovation. Just imagine the carpenter cannot install the kitchen cabinet because of the gas installer haven't come? He only arrange it after we question when is the gas installation come.....


 

Problem 3: Onsite worker behavior

-          Worker are smoking in the house, common toilet very dirty and smelly, and trash is everywhere in the house not even bother to take down to the dumpster at the end of the day.

-          Painter Worker are rude to us when we are requesting to cover up the hole on the wall. Never put the painter tools properly and just left at outside of our house, we need to shift the tools and paint ourselves.

-          Floor washing worker trying to be rude to us when we are standing inside the house, they trying to pour the water to chase us go out. And shout at us for the windows key, and questioning us why we arrange on weekend as they need to rush to finish the work, and work is not completed properly as after they left we need to clean it by ourselves and the all the windows is not even clean properly, wasted our time whole day just to clean it all.

-          After the washing worker cleaning the floor, and just dump the all the rubbish outside of our house, this causing us a complaint from our neighbour.

 All of this supposed to well communicate by ID not us.


 

Problem 4: Unsatisfactory workmanship

-          Our main door is faulty after the floor hacking. Toilet walls is crack and after that become our issue when we request the ID to touch up, he said not their issue as it at toilet outdoor, but obviously it happen only after the toilet hacking.

-          Master bath room water not as good as before compare to the first installation.

-          Store room door is keep on popping out, we have to press it there and hold for 20min to make it flat ourselves every 2 days. (We have requested to touch up and door replaced, we only move in less than 2 weeks)

-          Both common and master bath room lower cabinet is not install with the cover at the back, it seem like a big hole behind the cabinet. (been told its normal, but its very ugly and seem like  jerry-build偷工减料。

-          The toilet touch up worker is not done properly as we need to double check and stop them back to redo for the touch up. (the supervise or communication not suppose to handle by us, but then we have to handle and face it ourselves..) The both toilet cabinet table top quality is very lousy as we only use water to clean, and it look like pole and white....we only stay less than 2 week.)

-          Painter are not even bother to taking care our floor, and door frame. After the painter left, we have to clean the floor ourselves and the door frame is so ugly after the final painting. ( we spend money ourself to repaint our bedroom door and doorframe after that.)

 

Problem 5: Hidden cost

-          Charges us for our 神台 that mirror glass. The glass mirror is FOC at first when he first met us.(We insist to waive it)

-          Intend to charge us $280 per inch instead of $240 for cabinet. ( initial quotation is offering us $240, but told us material cost increase $280) (We insist to remain the same cost at first quote)

-          Charges us for our false ceiling curves and telling us its different cost for the design. The initial quotation is not cover all, although the quotation stated 'cover all".

-          Kitchen and toilet piping cost incurred, the ID told us charge by a piping connection…..but the initial contract is stated including “all water piping”. But still charges us for the hot water piping cost us $500 per piping. (We insist to waive all the additional piping cost, only allow him to charge us $500 for the hot water pipe)

-           Charges us for the walking wardrobe sliding door. Telling us because of the mirror causing cost. (FOC at first when we ask him, and we insist to waive it.)

-          Charges us for store room tip-top door about $900 per door instead of per inch. Ended up we cancel as the cost is unreasonable.(He said tip top door is more expensive, but we found out that the actual cost for tip top just a few dollar per piece maybe)..

-          3D drawing is chargeable after 10 pieces of design, never ever mentioned this during the meeting.(I think that is the reason why he keep on dragging us for our request 3D drawing, we chase him for 2-3weeks for our cabinet 3D drawing.)

 

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Hi,(this is 2nd mail  we sent to his management)

There is many unhappy and argument in this 4 month. We are really felt stressful and unhappy during the renovation time. Thinking why as an owner we have to settle many thing ourself, and so unlucky to choose a ID that not proactive at all.
The reason why we choose ID to handle our renovation projects is because both of us is working and have no time for monitoring and handle all the tiny issue. But ended up we are more busy and stressful for choosing your ID. 

The above feedback logged to you is because I worry the next owner will be facing the same issue as mine, and hope you guys can have improvement and at least improve the quality of works. 

The last thing that we wondering is why your ID is not really expert in Design?As many of idea and design is we provided instead of given us suggestion. There is a 3D drawing is directly copy and paste from the photo we sent for him. This is really ridiculous and unacceptable as a designer. 

Because of his careless and irresponsible working attitude, we had wasted plenty of time and effort for our home renovation. We even apply unpaid leave just to go onsite see the carpentry work to ensure the work is carry out properly with our expectation. Although we are onsite, but still can spot many of mistake and we have to contact him to communicate with the onsite worker. He is like our reporting officer, and we just like his worker to report the work progress to him. This is really unfair for us as an owner as well.

It’s not about the money or effort for touch up he trying to offer us at the end of the day. It’s all about the quality and services he supposed to give us quality work during the project timeframe. Not only paying attention or wasting time to touch up the remaining work.

It’s about his attitude and discipline to being a good ID. His roles in our house renovation can only quote as “coordinator”, or “sales man”, not even playing as a project manager roles. Plenty of time he is given us sales man talk and convince us for doing something that can convenience him. There is a time he told us something that we really unacceptable during the third phrase meeting in his office. My wife trying to express her depression to him, telling him that we felt disappointed for his work attitude. And he replied back: I AM MORE DISSAPOINTED TO BOTH OF YOU”. Do you think this is acceptable or reasonable to replying back to your client with this attitude?

And he even convince us to cancel the living cabinet carpentry work as the quotation prices he quoted us at first is $240 per inch for the cabinet and he told us the material cost is increased to $280. So he asked us to cancel if possible as he is losing money………………….

I really feel disgrace and sorry for you to have him as your ID. And I believe the Interior Design industrial in Singapore is very small and nowadays the social media is so powerful to spread the word to all public. I hope he won’t ruin your company reputation.

 

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Hi cybergreen, thanks I just received your msg. 

Would it be better to post the name of ID and the designer in this forum? I think it's best that people are warn and the company should take appropriate actions. It's totally unacceptable behavior in my point of view. 

 

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