ACKERMAN & SMITH

*Please beware of this company and i strongly suggest u do your homework before buying anything ,especially a mattress which you will spend 1/4 of your life on.Below is a true account of our horrible experience we went through under ACKERMAN & SMITH pte ltd.

My wife and I went to the home decor fair at Expo in August hoping to land ourselves great deals. After trying through the various mattress brands,we were somehow confused as there wasnt a clear cut on the best comfort mattress we tried.It was then at Ackerman & smith-simmons booth that salesman - JIM LOH told us that the piece of mattress (Arlington Plush) was the one Westin hotel used for their- Heavenly bed which we had foolishly believed without pior check. The main reason for us to actually place a deposit on the mattress is because its a heavenly bed from westin.To our horror when we decided to verify our buy by checking online and calling up simmons salesline ,its actually an exclusive model from simmons to ackerman & smith - its not even similar in any aspect to heavenly bed from Westin according to simmons CSO - wee kiat and his manager.The unethical salesman-Jim Loh has the cheek to argue that its similar in certain specs and that simmon manager dont know anything about heavenly bed detailed specs but the fact is otherwise.We were shocked when we discovered that we can only changed our arlington plush to a similar or greater value item in store which we seriously wont.We were conned into getting a product that wasnt meant to be /promised and we were only allowed to change it to something that we dont want/need.He even avoid our calls and kup our calls after we did a detailed check and demand for our deposit to be fully refund as this is a serious misleading,truth bending,betrayal of consumer's trust case.We will log in our complain with CASE and post our horrific experience in all related forums to warn all prospective mattress buyers about this dishonest sales person.

Feel sorry for your encounter. Hope you will be able to get back your refund. Thanks for informing us... I will surely stay away from this company.