Dishonest Bathroom/kitchen Shop At Balestier

[blueking07 0]

L+Phe** (also known as Livi**g Phenome**n Pte Ltd) sells bathroom stuff (wc, basin, towel bar, etc) and kitchen stuff (taps, mixers, etc). Please avoid this place to save yourself from paying more $$$ and getting less in return!

I went to this shop (let's call it LP) twice to look at their basins. Because my vanity cabinet is rather small (less than 400mm), I have a very limited range to choose from. I have been walking up and down Balestier and Geylang many times, checking out the various shops recommended on this Renotalk. But most of the basin did not fit my requirement. I finally found one that fits and looks alright at LP. So I asked the salesgirl for more info about the basin.

Problem 1: Lack of knowledge

Salesgirl is PRC and cant understand much English. No problem, I can communicate in Mandarin. But what's worse is the she doesn't know her products! Everytime I ask her a question on a basin or WC (I was looking for WC too), she had to flip her little notebook and refer to her notes. And as if to prove her lack of knowledge, she often tell us the wrong info about the product. This could be info like size of WC, where the items are made in, and even price of item! Her boss keeps interrupting her to correct her. We suspect her boss think we look like a young couple so she sent her PRC staff for "training" with us. Her lack of product knowledge is unbearable.

Problem 2: Boss tell staff to "just put everything on invoice" without discussing price with us

After we finally selected the WC and basin we want, the boss who has been assisting us told her PRC staff to "just put all the items we selected and ALL THE NECESSARY ACCESSORIES" on the invoice. The "necessary accesories" include things like the s-pipe under the sink, the pan collar for the wc, the pop up waste trap for basin etc. Please note that they just simply add the items into the invoice without discussing with us! It's not as if it's free or part of their basin/wc package. How can they just add the items!

Problem 3: Overcharging

Most places selling WC along Balestier package the pan collar into the WC price (at least those that we asked were willing to give us FOC). This place was selling it to us for $20!!! LP also wanted to sell us the plastic s-pipe for $8. A check with other shops show that it cost around $3 only. LP also charged us $45 for the pop up waste trap for basin. We bought a similar one for only $15 at other places today. There were many such extra accessories which they wanted to add into the invoice without informing us the price.

Problem 4: Boss left without giving us a chance to bargain

When you select the items you'd like to buy, the next step is to talk about the price right? The boss simply left the PRC girl and went upstairs to rest WITHOUT allowing us to discuss or bargain the price. She just said I gave you very good discount and left. Her so-called "very good discount" is the normal 20% discount she gave to everything in the shop! That's no discount at all! We had bought the WC and basin together because we know we can bargain for a better discount. But she did not give us any discount at all and refuse to talk to us! When we ask the PRC staff to give us a package discount, she had to run upstairs to talk to her boss, then run down to tell us the price. Then she will get our answer and run back up to tell her boss. This happen a few times and I was getting impatient cos I was sick that day.

So being sick, I had no energy to pursue the matter on the spot. I should have walked away. I know that but I was too sick to realise I was being taken advantage of by this shop! Not only do they sell overpriced stuff, beware that they add in those so-called "necessary accessories" without telling you! They even claim all shops sells those accessories with the wc and basin.

I'm so glad I did not buy those "necessary accessories" from them. I saved almost $100 by buying from other places today. It wasn't until today when I was feeling better than I realised how I have been "cheated" by this shop!

And I even paid too much for my WC. A check with other shops (before any discount) show that I paid $30 extra for the WC. No other shops sell that brand more expensive than this LP shop!

Please avoid visiting L+Phe** at Balestier. They are not honest and upfront with their sales tactics.

Feel free to PM me if you want more info about this dishonest store. I have much to share. I'm so pissed!!!!

PLEASE BE CAREFUL WHEN YOU BUY FROM L+PHE** @Balestier.