Need Expert Help On Half Leather Sofa

[Theoir 0]

need some expert advice.

I have some rough idea on different grade of leather.

I recently bought a half leather sofa ( i understand that in half leather sofa means that the backing is fake but the seat and hand rest area is made of leather)- price $2200. what will be the grade of the leather area according to CASE definition? - top grain? split grain? bonded leather?

My Invoice just state half leather, the quality from my sofa is different from the sample in the store. I did indicate that i wan that kind of quality from the sample.

The manager of the shop insist that it is leather, she said is tou chen pi ( in chinese- is it top grain leather?)

What can i do next? I do not want to go to small claim tribunal then eventally they say is it is bonded leather but still got leather in it.

Need help urgently thanks alot.

[Daveyap 0]

need some expert advice.

I have some rough idea on different grade of leather.

I recently bought a half leather sofa ( i understand that in half leather sofa means that the backing is fake but the seat and hand rest area is made of leather)- price $2200. what will be the grade of the leather area according to CASE definition? - top grain? split grain? bonded leather?

My Invoice just state half leather, the quality from my sofa is different from the sample in the store. I did indicate that i wan that kind of quality from the sample.

The manager of the shop insist that it is leather, she said is tou chen pi ( in chinese- is it top grain leather?)

What can i do next? I do not want to go to small claim tribunal then eventally they say is it is bonded leather but still got leather in it.

Need help urgently thanks alot.

Bonded leather is not real leather so the SCT will not support the retailer's argument that it is still leather. Sorry, but no idea what is "tou chen pi" Suggest that you go back to the shop and try to take a clear close up photo of the sofa set on display and make sure it is clear enough to show that the leather quality is different from the one that was delivered to you. CASE has no definition on leather because they are not experts on leather. You got a weak case because your invoice merely stated "half leather". By the way, $2200 for a half leather sofa is very expensive.

[SamTheMan 7]

need some expert advice.

I have some rough idea on different grade of leather.

I recently bought a half leather sofa ( i understand that in half leather sofa means that the backing is fake but the seat and hand rest area is made of leather)- price $2200. what will be the grade of the leather area according to CASE definition? - top grain? split grain? bonded leather?

My Invoice just state half leather, the quality from my sofa is different from the sample in the store. I did indicate that i wan that kind of quality from the sample.

The manager of the shop insist that it is leather, she said is tou chen pi ( in chinese- is it top grain leather?)

What can i do next? I do not want to go to small claim tribunal then eventally they say is it is bonded leather but still got leather in it.

Need help urgently thanks alot.

Who did you get your sofa from? You should let everybody know so that we can avoid this shop.

[Theoir 0]

I got it from the famous shop. At sungei kadut.

[Theoir 0]

Bonded leather is not real leather so the SCT will not support the retailer's argument that it is still leather. Sorry, but no idea what is "tou chen pi" Suggest that you go back to the shop and try to take a clear close up photo of the sofa set on display and make sure it is clear enough to show that the leather quality is different from the one that was delivered to you. CASE has no definition on leather because they are not experts on leather. You got a weak case because your invoice merely stated "half leather". By the way, $2200 for a half leather sofa is very expensive.

The thing is I have a sample with me and it's clearly different from my sofa, even the colour is different. Will SMT accept this?

[kalimantan 6]

tell us the shop name, no point making us to guess

Sam and Dave in the forums - know their stuffs and they are great help to the forum

[Daveyap 0]

The thing is I have a sample with me and it's clearly different from my sofa, even the colour is different. Will SMT accept this?

The sample (leather swatch) that you have was provided to you by the shop? SCT will be able to accept it as good evidence if you are able to convince them that it came from the furniture shop. Can you take a clear photo of the leather swatch (front & back) and post in here for us to take a good look. I should be able to tell you if it is real leather if the photo is clear enough, especially the back portion.

[Theoir 0]

1st photo show the different in surface and colour.

2nd photo show that there is a hole on my armrest when it is delivered.

3rd photo show the underside difference in my sofa and leather sample. The area where my finger is, the brown side is flaking off like some kind of small bits.

Dave can help me see what is this?? or anyone is able to advice as well.

Edited December 7, 2011 by Theoir

[Daveyap 0]

1st photo show the different in surface and colour.

2nd photo show that there is a hole on my armrest when it is delivered.

3rd photo show the underside difference in my sofa and leather sample. The area where my finger is, the brown side is flaking off like some kind of small bits.

Dave can help me see what is this?? or anyone is able to advice as well.

1st photo - Is the leather sample colour and texture what they had promised that you will be getting? Cannot tell the quality of the leather from the first photo but can tell from the leather grain pattern that it is not natural as it is printed.

2nd photo - The hole is caused by something hot like a lighted cigarette. But the leather is of a very poor quality as reasonable quality leathers should be able to offer some resistance against burns by hot objects and not have such severe damage. Looking at the underlying part of the leather that has been exposed by the burn, it appears that your leather sofa is bonded leather as I can see bits of the fabric for the adhesive backing. The leather sample looks like split leather.

3rd photo - The 3rd photo is taken from which part of the sofa as it looks like it is an additional damage? I assume the white stuff is the filling for the sofa. That type of filling is cheap and flammable. The brown flaking is normal for poor quality leather and it is clearly not top grain leather.

Summary - It is not PU leather but either Bonded leather or a very poor quality Split Leather based on the photos. If I get to see it in person, I will then be able to confirm which is it.

[Theoir 0]

The sample is from the shop and that is the kind of leather when i purchase the sofa. I did indicate that I want that type and they said it will be the same.

The 3rd picture is from the hole from the 2nd picture, not addition damage. I flip the hole so as to allow the photo to be taken as to compare.

[Daveyap 0]

The sample is from the shop and that is the kind of leather when i purchase the sofa. I did indicate that I want that type and they said it will be the same.

The 3rd picture is from the hole from the 2nd picture, not addition damage. I flip the hole so as to allow the photo to be taken as to compare.

Your main problem is that you have no proof the leather sample (swatch) is from them. May I ask why you didn't reject the leather sofa when it was first delivered to you as the leather colour is different from what you had ordered?

[Theoir 0]

That time when I order my sofa, they refuse to give me a sample.

Only when my sofa arrive I feel that the colour and material is different, then I go down to their shop and demanded a sample for me to go back and compare. Which after confirm the difference.

That's y when it was delivered, I did not reject the goods.

[Daveyap 0]

That time when I order my sofa, they refuse to give me a sample.

Only when my sofa arrive I feel that the colour and material is different, then I go down to their shop and demanded a sample for me to go back and compare. Which after confirm the difference.

That's y when it was delivered, I did not reject the goods.

This explanation is very reasonable and the Small Claims Tribunal will be able to accept it.

[Theoir 0]

Can anyone advice me, on average how many hearing must we attend if I were to bring this matter to sct?