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Guest Javis Wang

Terrible Experience With Dc Carpentry (De Chevron Ptd Ltd)

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Guest Javis Wang

My wife and I were referred to DC Carpentry by my sister who engaged the renovation film for renovation work. Eventually, we met up with Peter Chan, the manager/designer on 23 Sep 2014 to discuss about the renovation quotation.

Our initial impression of Peter Chan was quite pleasant as he managed to guide us through the renovation discussion. We thought we have found the right person to engage for our renovation. However, this was exactly the opposite.

About one week after our first discussion (1 Oct 2014), we approached Peter Chan via whatsapp to check if our quotation was ready. He did not reply, neither did he call us back.

When my wife tried to call him, he answered the call in a positive tone at the beginning. But once he realized we were asking him for the quotation, he immediately told my wife he was very busy and then hung up the call before we could speak further. After which, we received a whatsapp message from him, asking us not to call him. From then on, there was no more messages from him, even until now.

My sister who engaged him for renovation work a month ago, did tried to speak to him several times regarding our quotation follow up. But again, no follow up from Peter Chan, not even a courtesy call or message. It seems like he has no intention to liaise with us at all. Probably he has been very busy but I feel that he could have let us know, or sent someone else to follow up with us if he was really that busy. But instead, he chose to ignore us. There was not even a single message from him at all. Anyway I do not feel that he is really that busy because I saw him sharing some random news feed on the DC Carpentry FB wall that has nothing much to do with his renovation work.

I tried to post on the DC Carpentry FB wall more than a week ago, asking them about my quotation follow up, hoping that they will reply. Again, no reply from him of anyone else. Instead, my post was removed by them. When I attempted to post the same enquiry on their wall the 2nd time, my post was removed again and this time, I was BLOCKED from posting on their FB wall.

I realized only positive comments are found on their FB wall. The negative ones were removed. And I am not the only one experiencing this issue, which I found it really dishonest and deceiving.

Anyway, I am posting this just to share my negative experience with people who might be thinking of engaging DC Carpentry for renovation work. Thankfully that I did not engage them.

You might wish to think twice before engaging a renovation film because if the pre-sales service is bad, your renovation could end up as bad.

 

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Yes.  I'm deeply regretted in engaging them.  It's been 3mths+, yet my reno is yet to complete!  The work is on n off kind,  can be no work done at all for a week. 

They were so busy that they last min sub out my reno to another Carpentry. 

There was no 3D drawing given, the outcome of the color scheme is horrible for a so-called ID firm.

Whenever I asked for the date when will the worker come down,  my messages were totally ignored without a date given!  Extremely lousy customer service :(

 

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My renovation started from early Jan until passed of mid April,  n it's still not done yet. 

My Carpentry work was sub out last min, n they always slot my works on weekends,  I was complained n need to deal with police visit. 

If u r keen in having these exciting experience,  do engage them

 

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