Please avoid THE STORY OF US!!!

[48329_1456196161 0]

On 24/09/2016 at 9:30 AM, 48329_1456196161 said:

So sorry to hear your experience. Sadly, we have signed a reno package with them and from Expo as well. =(

We have yet to start our renovation but i am hoping everything will turn out well. Can i know what is the name of your ID?

 

The story of us - Looks a lot like a tragedy.

We have engaged the Story of us as well. I agree with the user eitherway above in his review.

We engage this ID before we got the keys to our EC because we are impressed by design work from them. Hubby and I respect designers and decide we will pay a higher price which is around 30% more than other ID.

The TOP date came, and we get our keys, our ID is helpful and help us check for defects, etc. 

Their electrician came, the quote is 40% higher. ID told us shifting an aircon cost $500 (normal price is $280 to $300), and they happily start saying move this, change that, as if it don't need money. I feel taken for a ride. Decided I will find an electrician on my own.

 Maybe our ID resented us for not using her electrician. Everything went downhill from here. 

As with many design concept, the design has to change when you get to the actual site. Some plans don't work and need to be modified or cost additional money to fix. To keep within our 50k budget, we made comprised as the ID charge us for every single work. 

1) We cannot build a bed frame and two side table for our master bedroom.

2) We cannot move one wall to enlarge the living room.

My gut tells me that money is more important to the ID than anything. They do not care about the clients.

Prove me right when there is an aircon alignment which affects the look of the study room. Two aircon to sit side by side with one sitting on protruded 30cm box up. When I ask why this wasn't flagged up, ID got the cheek to tell me she didn't propose to fix that because we are on a BUDGET. I inform the ID I am unhappy with this. No calls, no apologies. Just a cold: I will quote you the price to box it up. 

To our ID, you are sorely missing the point. We hired you for your design, but you do not respect your design work. 

Taking the stress aside, we have decided to delay the move-in date and get another person to quote us the exact work needed. 

Story of us :$45k

New quote: $26k ( Still choosing who to work with at this point, once bitten, twice shy)

With the new quote to give me an indicative price, I will opt to forgo the 9k deposit with Story of Us Interior Concept, so my story will not turn into a real tragedy. 

[blacksheep 1]

Feel bad for you. Thanks for informing. I think theres a blog for bad id as well

[Peterborough 0]

Hi I'm in discussion with story of us, may I know the ID in charged of your project? As well as the electrician /company in charged? 

I do have some electrician contacts if need to use. 

[lucasian 0]

On ‎14‎/‎7‎/‎2016 at 11:20 AM, eitherway said:

Extremely unsatisfied with this ID firm and the designer we engaged. We met them at EXPO during one of the furniture fairs earlier this year. The quotation we got in the first place was already much higher than other ID firms that we engaged. We thought they might have a better quality of service so we chose them in the end. However, the quality of the service is completed disastrous and caused us a lot of trouble and anger. The designer introduced us a very expensive electrician (quotation is about 40% higher than the market average when we compared with our friends' electrician quotations which have been done recently) and claimed they are expensive because they are very skillful and experienced. However, the work done by the electrician are extremely low quality and the workers made a lot of mistakes during the process, i.e, some lights are installed at the wrong position and they did not realize their mistake until I took a ruler and do the measurement myself; some switches have been installed to other position without prior notification to us and when we asked, the designer simply say it would be more work if they put the switches at the original discussed position. WHAT A CONVENIENT REASON! There are also plenty of things which they have decided on site on their own without caring to ask me for confirmation. Only till I asked, the designer then told me what they have done and they think it's the better way. A lot of the work has been redone because of this lack in communication. What is more ridiculous is one day during the project, I even found two cigarette butts on the floor in my house. The "experienced" electrician SMOKE at site during their work time!!! What a professional way to do their job! 
The designer also brought us to a lighting shop near their office whose lights are about 2-3 times more expensive than the other shops in the Balestier road. We found this disgusting fact in the next day when we went to Balestier to shop for lights on our own. Also the designer refuses to help us deliver anything (i.e. door and lights) and claimed they are not allowed to do so because later may cause dispute if any damage happened. And they will put extra charges on literally anything that we asked them to change. 
Overall, the experience I had with THE STORY OF US is a total frustration and dissatisfaction. I will not recommend this firm to anyone, ever. And one gentle reminder, do not go to expo furniture show to purchase anything or engage any company. They have to mark up your contract in order to cover their cost for the booth. 

Can i know this id firm and the designer? so that i can avoid. Thanks