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Looking for house moving service in Singapore?

Earth Transport Service is not your trusted house movers. Our happy event turned into a horrible experience. Here is an honest and genuine review about Earth Transport Services.

We engaged Earth Transport Services on 11 August. There were numerous email, text messages and phone confirmation; I received the last confirmation again from them before the day of scheduled move.

We were so excited about the move, by 10am on 11 August, we were all ready waiting for the Earth Transport Service (ETS) to arrive. They did not turn up as scheduled, which made me worry because I really had to move out by that day and I had to call to ask and the person who received my call seemed surprised about the hiccup. Minutes later, another person called and he claimed that he could not get in touch with the team supervisor, but promised to find out what went wrong. Laterr, I received a few pictures of a lightly damaged truck. The head light was smashed and the bumper was dent. There was no phone call from him, just the photos. We called to ask for more details. He said the truck was involved in an accident and could not come to our service. And he claimed that they had to report to police. Looking at the minor accident, I couldn’t comprehend the need to report police. As a matter of fact, police will not entertain such road accident unless someone was injured. When I pressed for the location of the accident and the handphone of the team supervisor, I was tactfully denied. That’s when I sensed something was not right. However, I thought a house mover running a business in Singapore will not deceive their customer, we requested for alternatives; he offered a later moving at 2 pm, which we accepted.

By the time drew near, no call, confirmation or update from Earth Transport Service (ETS). Our constant calls seemed to irritate him. We were told to wait another 10 minutes while he looked for solution. 10 minutes passed and he sms that he would call us in 30 minutes. After which, we had not heard from Earth Transport Service (ETS) since. We felt we were left to bleed to death with 80 boxes and furniture lying around the house.

By 3pm, we concluded Earth Transport Service (ETS) has decided to abandon us. We frantically called many other movers, most turned us down as it was a last minute job, even next day service was not possible. Fortunately, with a help of a friend, we found her regular mover who agreed to help us move. That was almost 5pm in the evening, the team just finished their 2 house moving jobs earlier. We were very appreciative that they agreed to work overtime for us. Furthermore, we paid only $30 more than what Earth Transport Service (ETS) quoted despite the last minute arrangement. They finished the moving job at 8.30pm.

Earth Transport Service (ETS) accepted a business order from us but fail to deliver without offering remedy can only tell you something about them; Earth Transport Service (ETS) is unprofessional, irresponsible, and maybe very inexperienced in the business. Even if the road accident was ‘genuine’, it was obvious that Earth Transport Service (ETS) did not have any contingency plans in place to offer alternative solution to their client. To run a house moving business, you expect unforeseen events such as truck breakdown, road accident, staffs report sick…etc. If the road accident was ‘fake’, you’ll see clearly the business ethical values of Earth Transport Service (ETS).

The truth of the matter was that, in this whole house moving saga, there were no offers of replacement, no help, no apologies from Earth Transport Service (ETS). Do you want to put your stressful house moving service in the hands of Earth Transport Service (ETS). Please think twice!

 

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On 8/15/2016 at 8:18 PM, SnickyLow said:

Dear readers,

Last Saturday, I had one of the most pleasant house moving experience. I engaged Vimbox Movers after I saw them being part of the top 5 best movers in Singapore. I did my research on them but still decided to give them a try. 

In all honesty, their price is only slightly higher than most companies (It was $70/- higher than one of its competitors) but it was definitely mid ranged. I actually took them up on their offer because they were one of the two companies that could meet my auspicious timing and they were able to deliver the boxes within 3 days of the quotation. I was actually quite impressed at how fast they handle things especially the sales person. (You can PM me to get his contact) 

So last Saturday, I got a call from their movers. They told me they were on the way, reached slightly earlier than the agreed timing but they waited outside my place with all their "barang-barang". Properly dressed in their long pants and uniform, they looked pretty young for the industry. But when the whole process started, from the introduction to the payment. Gave them some tips. And took them up on their facebook promotion to get a 5% discount.

They really did a good job. My items are in their warehouse and they just emailed me the list of items just for my reference. I would say, excellent job Vimbox Movers. 

I will most likely recommend them to all. They made it look so easy. Interested parties can PM me to get the sales rep contact. 

Cheers!

Thank you for the kind feedback. I hope to see more of such feedback on this thread. Of course more is welcomed. I honestly hope that your feedbacks will help our readers in finding the right moving company. So, Vimbox is kinda getting better i think? I am waiting to see still. 

 

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Dear readers,

Last Saturday, I had one of the most pleasant house moving experience. I engaged Vimbox Movers after I saw them being part of the top 5 best movers in Singapore. I did my research on them but still decided to give them a try. 

In all honesty, their price is only slightly higher than most companies (It was $70/- higher than one of its competitors) but it was definitely mid ranged. I actually took them up on their offer because they were one of the two companies that could meet my auspicious timing and they were able to deliver the boxes within 3 days of the quotation. I was actually quite impressed at how fast they handle things especially the sales person. (You can PM me to get his contact) 

So last Saturday, I got a call from their movers. They told me they were on the way, reached slightly earlier than the agreed timing but they waited outside my place with all their "barang-barang". Properly dressed in their long pants and uniform, they looked pretty young for the industry. But when the whole process started, from the introduction to the payment. Gave them some tips. And took them up on their facebook promotion to get a 5% discount.

They really did a good job. My items are in their warehouse and they just emailed me the list of items just for my reference. I would say, excellent job Vimbox Movers. 

I will most likely recommend them to all. They made it look so easy. Interested parties can PM me to get the sales rep contact. 

Cheers!

 

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9 hours ago, stoopadity said:

To all, 

Please do not engage Trusted Moving Services. I repeat... do not engage them ! Poor services and want to cheat my small deposit. I have reported this to CASE because I feel they have taken me for a ride and it's not about the money, but it's about the principle of delivering what has been promised. Here is my experience with them : 

  1. 18/7 - Engaged them formally and requested for loan carton boxes. They offered but require $50 deposit. I paid and they sent the boxes to my home
  2. 28/7 - On the day of moving, I somehow had to just call them to find out the status (1 hour before) and only to be told it's raining at Orchard and that they will be late and I'll definitely miss my auspicious timing. I had to readjust my plan and head over to my new place 1st and therefore telling them to come later (being considerate to them). 
  3. 30/7 - Engaged them for another service which is to pick up 2 items at 2 different location that I have agreed with the 2 sellers between 10.30AM - 11.30AM, but unfortunately they failed to pick it up, and failed to update me the status until I started chasing them, only around 11.45AM that they told me their driver was in the police station (not sure how true this is...) but the damage was already done, as my 2 sellers were very upset as they waited whole morning for the pick up. I had to engaged another transporter to pick it up, but it was a hassle to find 1 in such a short notice and I had to pay extra ! 
  4. 30/7 - After this incident, I immediately told them to come collect the carton boxes next day 31/7 because I was very unhappy with their service.
  5. 31/7 - Reminded them again about the carton boxes collection and refund of deposit, they told me I needed to book 5 days in advance ! I was like WTF... this wasn't mentioned at all on 30/7 !!! Nvm, being a considerate person, I told them ok... 5 Aug 1PM - 3PM because I had to leave at 4PM to catch a 6PM flight (long weekend break). 
  6. 5/8 - Reminded them again in the morning, and they said will update me. By the time 2.30PM, I received SMS that they can't make it ! I was so pissed and they decided to use a SMS reply template message to reply all my messages after that and started ignoring my calls. 
  7. 10/8 - After back from my trip, I started bug them again because I really needed my space... finally they replied and say will settle this issue by picking it up next day 2pm - 4pm. I was like... WTF... I need to work ok, so I offered them their last chance which is to collect by Saturday 13/8 as I'll be home whole day. Seriously, whole day... I can wait, and I gave them anytime to come... but nOOOOOOooooOOOOooooo they are so busy that they can drop by and freaking collect the 20 carton boxes. When I told them off about their poor service and that they should be accommodating to my timing and not theirs, they ignored all my calls and SMS. 
  8. 14/8 - Decided to just tell them... Please enjoy my deposit as I'll be reporting to CASE on Monday morning and will be typing this review in every single forum in Singapore possibly can, to inform / advise everyone to stay away from TRUSTED MOVING SERVICES !!! 
  9. 15/8 - CASE have been lodged. 

Below are the details : 

TRUSTED MOVING SERVICES
54, Lorong 7 Realty Park, Singapore 536807
Contact # 97101153 / 83535862 / 85022242
Email : trustedmovingservies@gmail.com
Website : http://tmsmover.com/about-us/

I have already lodged a CASE report and will be waiting for an update from them. 

Thank you for sharing. Most definitely going on my "Blacklist".  I can only understand how it must have felt like. But really, thank you for sharing. And I hope this thread helps all the user here find their apt mover.

Edited by yupitshailey
 
  • Thanks 1

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To all, 

Please do not engage Trusted Moving Services. I repeat... do not engage them ! Poor services and want to cheat my small deposit. I have reported this to CASE because I feel they have taken me for a ride and it's not about the money, but it's about the principle of delivering what has been promised. Here is my experience with them : 

  1. 18/7 - Engaged them formally and requested for loan carton boxes. They offered but require $50 deposit. I paid and they sent the boxes to my home
  2. 28/7 - On the day of moving, I somehow had to just call them to find out the status (1 hour before) and only to be told it's raining at Orchard and that they will be late and I'll definitely miss my auspicious timing. I had to readjust my plan and head over to my new place 1st and therefore telling them to come later (being considerate to them). 
  3. 30/7 - Engaged them for another service which is to pick up 2 items at 2 different location that I have agreed with the 2 sellers between 10.30AM - 11.30AM, but unfortunately they failed to pick it up, and failed to update me the status until I started chasing them, only around 11.45AM that they told me their driver was in the police station (not sure how true this is...) but the damage was already done, as my 2 sellers were very upset as they waited whole morning for the pick up. I had to engaged another transporter to pick it up, but it was a hassle to find 1 in such a short notice and I had to pay extra ! 
  4. 30/7 - After this incident, I immediately told them to come collect the carton boxes next day 31/7 because I was very unhappy with their service.
  5. 31/7 - Reminded them again about the carton boxes collection and refund of deposit, they told me I needed to book 5 days in advance ! I was like WTF... this wasn't mentioned at all on 30/7 !!! Nvm, being a considerate person, I told them ok... 5 Aug 1PM - 3PM because I had to leave at 4PM to catch a 6PM flight (long weekend break). 
  6. 5/8 - Reminded them again in the morning, and they said will update me. By the time 2.30PM, I received SMS that they can't make it ! I was so pissed and they decided to use a SMS reply template message to reply all my messages after that and started ignoring my calls. 
  7. 10/8 - After back from my trip, I started bug them again because I really needed my space... finally they replied and say will settle this issue by picking it up next day 2pm - 4pm. I was like... WTF... I need to work ok, so I offered them their last chance which is to collect by Saturday 13/8 as I'll be home whole day. Seriously, whole day... I can wait, and I gave them anytime to come... but nOOOOOOooooOOOOooooo they are so busy that they can drop by and freaking collect the 20 carton boxes. When I told them off about their poor service and that they should be accommodating to my timing and not theirs, they ignored all my calls and SMS. 
  8. 14/8 - Decided to just tell them... Please enjoy my deposit as I'll be reporting to CASE on Monday morning and will be typing this review in every single forum in Singapore possibly can, to inform / advise everyone to stay away from TRUSTED MOVING SERVICES !!! 
  9. 15/8 - CASE have been lodged. 

Below are the details : 

TRUSTED MOVING SERVICES
54, Lorong 7 Realty Park, Singapore 536807
Contact # 97101153 / 83535862 / 85022242
Email : trustedmovingservies@gmail.com
Website : http://tmsmover.com/about-us/

I have already lodged a CASE report and will be waiting for an update from them. 

 

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On 8/10/2016 at 11:12 AM, samyee said:

Hello, knowing that you have done some researches on movers too. I just wanna recommend, I have used this site for my moving in the past few months, www.kaodim.sg 

You can try visits the site and compare the prices then decide whether you want to hire or not. Im just plainly recommending. Good luck :) 

Thank you Samyee, 

I am doing my research on that website as well. But the site is mainly about price. I wanna find out what they companies are. Im still waiting eagerly for this thread to kick off. But really appreciate the recommendation. Thank you.

 

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Hello, knowing that you have done some researches on movers too. I just wanna recommend, I have used this site for my moving in the past few months, www.kaodim.sg 

You can try visits the site and compare the prices then decide whether you want to hire or not. Im just plainly recommending. Good luck :) 

 

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Hi guys, I have read quite abit about movers in Singapore on this forum. However, most of the posts are pretty outdated. My line of work really require a few good movers to recommend to my clients. I have had pleasant experiences as well as horrible experiences. I will do my due diligence. Thank you very very much in advance. 

For now can we start with Vimbox Movers? I have seen quite abit of this companys review here BUT they are pretty outdated and the most recent one was a pleasant experience. And they are listed as Top 5 Best Movers in Singapore, which is confusing. Also I have contacted the participants of the topic about "Vimbox Movers Review" that I have seen previously and i sincerely hope they participate in this forum. Please check your inboxes :)

I look forward to all input. 

Thank you. 

Plus I need to shift a few furnitures too so I may as well use one of the recommendations. 

 

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