Laminate / Formica scratches

help!

my kitchen and living room carpentry was completed last week. my husband and i pasted some masking over to point out the scratches and chip-offs (some mild scratches and some longggggg deep scratch). our id had just called us to say they can't do anything about the scratches as they are not VERY invisible. the only thing he could do to "repair" the long scratch is to overlay another piece of formica/laminate over it! is there such thing?

and he seems to be leaving us no other alternative to this matter. and no other measures will be taken to touch up on the scratches. 

has anyone experience such encounter before?