Yes listening to PRC sales people have always resulted in good decisions, Did you hire a retard for a contractor that does not do his inventory check on the first day or did you just opt for the cheapeast person that quoted you Once again who signed the delivery, who checked the parts? If its you then its your fault not Hoe kee She could be right Bingo, this is how things work in the real world The fault is yours not Hoe Kee, goods were signed for on delivery to be of good condition, just like a money changer no talking will be entertained later, you have an issue, you don't sign and resolve it. i have a feeling that either you or your contractor made the chips on the basin and you tried to blame it on hoe kee, but apparaently they were smarter then you. if i were the manager i would taken a photo of you and stuck it all Hoe Kee outlets and tell everyone to beware of such a customer and even pass it to my contractor friends and partners. The auntie was still kind to you, others would have taken a broomstick and chased you out of the office. You obviously damaged your own goods and tried to blame Hoe kee