Hi All,

During my kitchen reno, the ID's contractor left the debris (tiles) in my living area for more than a week. There after when they removed it, they dragged all the way across my living area to the entrance, leaving long deep scratch marks on my marble. They offered to do buffing for us and during the process, we were shock to see that they used Mama Lemon and Marble detergent. 3 days after the buffing, my marble turned cloudy and my cabinets and wall features started to tear off as they did not sealed up protection sheets as promised. The deep cuts in my marble still visible even by my opposite neighbour. I demanded them to redo the marble and to hire stone specialist to polish. They refused and insisted to get their own non-registered contractor to polish it.

I really regretted so much to hire them. My kitchen turn out to be cheap skate quality. Even the aluminium doors has so many scratches immediately after it was installed. I questioned the ID, she kept denying that the material are low grade. Even my granite top has jagged edge and joints.

Can anyone advise me on the action to be taken on my ID?

You can take this matter to CASE: http://www.case.org.sg/online_complaint.html

Your ID firm might have a CASETRUST Certification. If that is so, it will be much easier.

But please note. CASETrust is issued to a company not because of it's quality or service is good but that the company is dedicated in solving any issue arising from any sale/contract.

In the past, I did not understand that and had blamed Case for issuing their certification to a company that is bad on service.

See the meaning of CASE Trust: http://www.casetrust.org.sg/

Consumers are lucky to have CASE as it is run mostly but volunteers.

Remember, IDs who have display CASE Trust doesn't mean they are good in their service or profession. It meant any problem arising can be solved but may cause you wasted time and resources.

The best way to engage a ID is by a recommendation from a friend who had experienced their work.

Hope you will settle your problem soon.

Hi All,

During my kitchen reno, the ID's contractor left the debris (tiles) in my living area for more than a week. There after when they removed it, they dragged all the way across my living area to the entrance, leaving long deep scratch marks on my marble. They offered to do buffing for us and during the process, we were shock to see that they used Mama Lemon and Marble detergent. 3 days after the buffing, my marble turned cloudy and my cabinets and wall features started to tear off as they did not sealed up protection sheets as promised. The deep cuts in my marble still visible even by my opposite neighbour. I demanded them to redo the marble and to hire stone specialist to polish. They refused and insisted to get their own non-registered contractor to polish it.

I really regretted so much to hire them. My kitchen turn out to be cheap skate quality. Even the aluminium doors has so many scratches immediately after it was installed. I questioned the ID, she kept denying that the material are low grade. Even my granite top has jagged edge and joints.

Can anyone advise me on the action to be taken on my ID?

By the way, which is the ID? Pls PM me.

By the way, which is the ID? Pls PM me.

Please PM me too. Thanks.

Please PM me too. Thanks.

Edited April 29, 201016 yr by RJA

Hi Pls pm me too. Thanks!

re-read ur reno contract, see is there any warranty against defaults to house during renovation and post-reno care.

i believe in such scenarios, i will approach the ID and his/her company for rectifications again and again.

then if they do not give in and continue to make it worse, u can report to the media.

Lianhe Wanbao

Tel: (65) 6319 6206

Hotline: 1800 741 6988 / 6388

Fax: (65) 6319 8133

Email: wanbao@sph.com.sg

The New Paper

Tel: (65) 6319 6319

Hotline: 1800 733 4455

Fax: (65) 6319 8266

Email: tnp@sph.com.sg

MediaCorp TV programme - Frontline

Hotline: 63551525

even if u go casetrust/radac/small claims, it wont be 100% beneficial. This is because nowadays reno company dont really give a hoot to complaints to authorities (just my point of view).

some may say consult legal means but this is really time-consuming unless u have the time to spare.

Hi

Came across this post and was thinking if reporting to the media would help in my case (missing item during reno).

http://www.renotalk.com/forum/index.php?showtopic=31551

Hi All,

During my kitchen reno, the ID's contractor left the debris (tiles) in my living area for more than a week. There after when they removed it, they dragged all the way across my living area to the entrance, leaving long deep scratch marks on my marble. They offered to do buffing for us and during the process, we were shock to see that they used Mama Lemon and Marble detergent. 3 days after the buffing, my marble turned cloudy and my cabinets and wall features started to tear off as they did not sealed up protection sheets as promised. The deep cuts in my marble still visible even by my opposite neighbour. I demanded them to redo the marble and to hire stone specialist to polish. They refused and insisted to get their own non-registered contractor to polish it.

I really regretted so much to hire them. My kitchen turn out to be cheap skate quality. Even the aluminium doors has so many scratches immediately after it was installed. I questioned the ID, she kept denying that the material are low grade. Even my granite top has jagged edge and joints.

Can anyone advise me on the action to be taken on my ID?

post the ID here lah.

So no more business for him/her from us.

Hey,

Do let us knw who your ID, avoid at all cost...