Our brand new Mitsubishi Inverter is leaking. The neighbour downstairs told us that it was leaking quite a lot. We quickly called the company which installed it. They came to check and said it's normal. It doesn't sound right because those living in the lower floors must suffer a lot. The company was also very unprofessional during the whole installation process. Can anyone help? Thank you.

Which company is that ?? I don't think it should leak... or my neigbour never complaint mine is leaking..

tell them to check on the pipings from the compressor to the insulator it is proper fixed in install. Might be loose.

Will be good to call them and check again. If not when months goes your compressor will be affected.

Our brand new Mitsubishi Inverter is leaking. The neighbour downstairs told us that it was leaking quite a lot. We quickly called the company which installed it. They came to check and said it's normal. It doesn't sound right because those living in the lower floors must suffer a lot. The company was also very unprofessional during the whole installation process. Can anyone help? Thank you.

Sounds like the insulation is not done properly. It's the condensation water from the compressors. Get your supplier to re-do it. It does not cause harm to your air con unit. But you should feedback to them that your neighbour downstairs is complaining. And see what they can do. When I had a similar problem, my supplier installed a water drainage tray and installed thin drainage pipes to divert the water instead of letting it down straight down. But this may or may not be allowed for HDB.